Guy's Hospital
Great Maze Pond, London, SE1 9RTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Even worse than feared
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
This review is related to the clinical genetics service. I thought the test for the breast cancer gene had been performed in tissue removed during surgery in November 2022 and I was waiting for the results, when actually, I was waiting for an initial referral, which took about 16 months. The appointment was very unhelpful, an unpleasant experience where the interviewer couldn’t work out my age when initially diagnosed, and kept telling me I was over 40 at the time, despite being clearly told I was 39. ‘Evidence’ of family cancers was requested, for example, a death certificate for someone who died in 1971! I thought this was meant to be a service providing early warning for people at higher risk, when at this rate I could be dead before they get round to making a decision. You can’t get a straight answer from them about the actual inclusion criteria either. Now the interviewer has gone off chasing data for likely another few months. I would avoid and go private if you can afford to.
Visited Breast cancer services on April 2024
Guy's Hospital has not yet replied.
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
I have been on hold for 1hour and 20 mins just to wait to speak to the urology receptionist. I've had a missed call from guys they left no message in regards to what the phone call was about. They didn't give me another number to contact for this.
Visited Urology on April 2024
Guy's Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I had Stereotactic ablative radiotherapy treatment at Guys Hospital, cancer village. The whole experience could not have gone better. It was organised, quick and most efficent. All the team were very friendly, welcoming and professional. Thank you very much indeed.
Visited Oncology - Clinical on April 2024
Guy's Hospital has not yet replied.
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Review titled Great staff great service
Rated 5 stars out of 5
by Jennifer B - Posted on 03 April 2024
I was on the emergency two week pathway for investigations for my throat. I cannot speak highly enough of the fantastic care I received from all staff at this hospital. They have responded to my emails and telephone calls swiftly. The staff have kept me up to date with every step of the procedures I have undergone. Warm and very caring staff. The hospital is spotlessly clean. Thank you so much for looking after me. NHS staff are truly amazing.
Visited Ear, Nose & Throat on March 2024
Guy's Hospital has not yet replied.
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Review titled Genetics testing so slow
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
I had breast cancer under 40 so was referred for genetics testing to see if I have the gene. This was December 2022. I finally received an appointment for mid May 2024 for the results, this was no sooner in the diary than it was cancelled and rescheduled for September. They obviously have the results, so why not just send me a letter. The results, if positive, have implications as I need to let my adult children know that they also need to get tested. Will they also need to wait nearly two years for their results? I don’t understand how this delay can be justified.
Visited Breast cancer services on March 2024
Guy's Hospital has not yet replied.
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Review titled Out of this world service
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
I have consistently received incredible service from this department. Most recently, my follow-up appointment was seamless. All doctors and nurses that I have interacted with are thorough, kind and considerate. Grateful for their work!!
Visited Gynaecology on March 2024
Guy's Hospital has not yet replied.
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Review titled Some good things some not so great….
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
I was referred a year ago and the referral appeared to have been lost. On chasing this up it was resolved quickly and appointment then given. The MyChart system is inherently flawed - difficult to access (impossible for elderly and visually impaired). Lost my details. Changed appointments with no notice. Past appointments no longer anywhere to be seen. Test results not accessible. Too many glitches to mention. I will be writing separately to request letters and that this online system is not relied on in my case. The cardiology department includes some amazing, professional and helpful people - but others were less welcoming and friendly. Clinical staff - My consultant had a lovely reassuring manner, was thorough and great at explaining what further tests and appointments would be needed. Had detailed understanding of my genetic condition and links to cardiology data which was reassuring. Highly recommended. The sequence of tests eg echocardiograms, ECGs, blood pressure tests felt a little like being on a conveyer belt. I would imagine this could be very unsettling for elderly, disabled or visually impaired individuals. We were advised it was a 45 minute appointment but arrived at 1.30 and left at 5.15. Allow plenty of time. Pharmacy set up was farcical - badly laid out, not great for visually impaired, confusing and delays very stressful when catching trains for long journeys. One of the pharmacy staff was bellowing at waiting patients. Inappropriate. The screen system is not good for visually impaired people or those with balance issues, limited mobility or other health conditions. On a plus side - on 2 occasions of trying to work out where to go, 2 separate members of staff stopped and asked if I was ok and quickly sent me in the right direction. Generally most staff, with one or two exceptions, were friendly and reassuringly compassionate. Staff let down by behind the scenes organisation, delays in getting appointments etc and the MyChart system is simply awful - terrible method of communication. And I’m an internet and computer savvy adult! Overall - good but very let down by using MyChart which was utterly useless.
Visited Cardiology on March 2024
Guy's Hospital has not yet replied.
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Review titled Brilliant department
Rated 5 stars out of 5
by Barry S - Posted on 29 March 2024
Visited pops department on Wednesday 27th march and I must say from start to finish it went so smoothly with great staff and great facilities . So if you ever have to go for an appointment in Bermondsey wing orange section, older persons assessment unit it will be a good experience!!
Visited Don't know on March 2024
Guy's Hospital has not yet replied.
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Review titled Distressing
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
I have a deel dissatisfaction with the dental care services I have received at Guy's Hospital Dental Care over the past several years. My experience with the treatment care provided has been nothing short of frustrating and disheartening. Despite years of undergoing various treatments, I have seen minimal progress, which has not only depleted my time and resources but has also significantly impacted my self-esteem. The pinnacle of this disappointment was a surgery on my tooth, which ultimately proved to be futile. It became apparent that the dental team had overlooked crucial factors, such as checking whether the tooth was properly anchored into the bone structure. This oversight not only rendered the surgery ineffective but also led to further distress and inconvenience on my part. Furthermore, the administrative aspect of scheduling appointments has been consistently subpar. I am frequently subjected to delays, unfulfilled promises of timely follow-ups, and a lack of responsiveness to my inquiries. Despite numerous attempts to communicate via phone calls and emails, I have been met with silence and unfulfilled commitments, exacerbating the already frustrating situation. Moreover, the repetitive nature of appointments, where I am provided with the same information without tangible progress, has left me feeling disillusioned and unheard. Additionally, instances where I have been "lost in the system" only serve to compound the inconvenience, requiring me to rearrange my schedule and allocate additional time and effort to accommodate the hospital's shortcomings. At this juncture, I find myself at a loss, grappling with a persistent dental issue that continues to impact my daily life and well-being. My confidence in the hospital's ability to provide adequate care has been severely eroded, and I am left with a profound sense of regret for ever initiating this ordeal. I implore your assistance in facilitating communication with the implant team, as my attempts to establish contact have been met with repeated frustration and disregard. My primary objective is to expedite the resolution of my dental issues and bring an end to this protracted ordeal. Overall, it has truly been a distressing experience for me.
Visited Dentistry and Orthodontics on February 2024
Guy's Hospital has not yet replied.
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Review titled Really great care and service
Rated 5 stars out of 5
by Megan Jobling - Posted on 15 February 2024
I had an appointment the morning of the 14th February face to face. After a really positive phone appointment on the 12th February, my doctor called me in 2 days later to get my flare up in my knees sorted. The whole process was really attentive and made sure it was sorted out there and then for me. The doctor was really good at assessing the issue and made the right decision to aspirate and inject steroid into the knees. The consultant and the doctor who aspirated my knees, were super slick and professional, it was the most painless experience I'd ever had with that procedure, the consultant had a super good technique and steady hand and the whole thing was a lot worse than expected due to previous experiences. I think I received really good NHS care yesterday, and my knees have gotten better already today. Thank you!
Visited Rheumatology on February 2024
Guy's Hospital has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust