Frome Community Hospital
Enos Way, Frome, Somerset, BA11 2FHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Patrick McCarthy - Posted on 05 May 2024
Arrived over bank holiday on a Sunday, Greeted with helpful friendly receptionist, no fuss a few questions. waited a short while then seen by a very delightful professional nurse who sorted me out efficiently and quickly..thanks for a great experience..
Visited Urgent care centre on May 2024
Frome Community Hospital has not yet replied.
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Review titled Lovely initial triage then it does downhill
Rated 2 stars out of 5
by Anonymous - Posted on 19 May 2024
I am really upset by the way I was just spoken to by one of the nursing practitioners. We were seen for my son's ear infection and advised no antibiotics were necessary - unfortunately my son always does end up needing them due to secondary asthma symptoms, and I must have looked disappointed about the inevitable Gp trip we will need by Tuesday. The nurse practitioner turned to me (not my husband, strangely) and started a rant about how she's not going to prescribe antibiotics if she doesn't see a clinical need and how she'd have to justify it in the paperwork, so I should just go to the GP as they can "do what they want". I hadn't said a word! Genuinely have never ever been spoken to so rudely in either Bath or any of the Wiltshire medical practices. Bedside manner absolutely nonexistent.
Visited Urgent Treatment Centre on May 2024
Frome Community Hospital has not yet replied.
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Review titled Shut an hour early
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
Arrived at 7.30pm this evening after checking what the opening times were 8-8.30pm sadly sign outside saying shut .
Visited Urgent care centre on May 2024
Frome Community Hospital has not yet replied.
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Review titled Not an urgent treatment centre
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2024
An awful trip to “UTC”. Waited for 2hours which wasnt an issue. Called in and instantly the nurse got my back up. When i told her why i was there she rudely answered” “well why are you here? This is minor injuries, we cant do anything you should have gone to a&e”. As somebody who is nervous with hospitals etc i was quite upset. I didnt want to waste peoples time and didnt know where else to go when in pain. After getting really upset, partly due to pain partly due to nervousness i went to leave and she had no empathy. She said she cant do anything if im in a state. I tried calming down and agreed to being assessed. She put my pain down to back pain which i didn't agree with. She then proceeded to tell me i wasnt listening and she was trying to give medical advice. I repeated everything she said to show i was listening. She was rude throughout, told me she had others waiting. Told me to get physio and got back to my GP. They cant do bloods/scans and its for injuries and nothing else. Despite what the website says. I left crying and in a state from basically being gaslighted and she didnt even look back! As a medical professional myself, i would never treat a patient like this. Have some empathy and maybe try and understand why your patient is that upset. Im angry at myself for saying sorry to the woman for getting upset when she was the one who caused it. Difficult to know where to go nowadays with pain when you dont want to waste the nhs time.
Visited Urgent Treatment Centre on May 2024
Frome Community Hospital has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Nila A - Posted on 02 April 2024
Took my daughter to the urgent care centre due to her having croup (have done this twice in the past, with appropriate help and medication being given). Seen by very rude nurse practitioner, belittled me for bringing my daughter in with 'just a cough' and told me I shouldn't be there. This is against NICE and NHS guidance, steroids should be given based on description of the symptoms due to croup causing symptoms predominantly at night. She should have at the very least given information on what symptoms to watch out for and when to seek medical attention, she has a duty if care to do this as a nurse. Very worrying and disappointing behaviour
Visited Urgent care centre on March 2024
Frome Community Hospital has not yet replied.
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Review titled Poor experience with this service.
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2024
Attended the minor injuries and illness department of this hospital at 6pm and waited patiently to be seen. I attended due to severe inner hip pain which left me struggling to bare weight on it, like most I expect to wait as is the norm these days. At 7pm they turned the lights off and locked the doors, practically in the dark with people in the waiting room looking concerned at each other. I was pleased to finally hear my name and followed the nurse on duty to a room limping. Once there was asked what the problem was. explaining my symptoms and pain I was currently experiencing I was met with the rudest most condescending nurse I’ve ever met, she was instantly dismissive, talked over me and completely uninterested in anything I had to say. Apparently this hospital is not a minor injuries and illness department, even if I required an x-ray this wouldn’t be possible as they don’t x-ray hips, honestly that is ridiculous. I’m neither frail or have any known underlying health issues such as high BMI which could determine the outcome of treatment at this hospital. This person then diagnosed my condition, told me I didn’t appear to be limping even though I confronted her regarding this out of shock and said, did you not just bring me into the room. Is it any wonder patients and the ruh struggles when minor injuries or illnesses are not attended to in a appropriate manner at this hospital. This hospital does not provide this service after 7pm, doors are locked and patients are told their closed over a intercom at the main entrance. patients already there are affectively locked in. For all those wonderful staff and patients at this hospital I truly hope they treat you with the respect you deserve. By the way there isn’t a radiologist in the building after 4pm if you are needing an x-ray for any reason.
Visited Urgent care centre on March 2024
Frome Community Hospital has not yet replied.
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Review titled Right time, right place
Rated 5 stars out of 5
by Marianne Staniforth - Posted on 12 March 2024
I arrived at your hospital on Friday, having had a unexpected 'turn'. Having got a pacemaker, I continued feel unwell and was informed I needed to attend your hospital for further tests. The staff couldn't have done more. Because of that I'd experienced before, I was seen and tested quickly and given further advice to go to A & E, Bath. I would like to say a big thank you to all the staff that helped and supported me and I wouldn't hesitate to say they couldn't have done anything more. I left the hospital reassured that all would be well. Thank you so much
Visited Don't know on March 2024
Frome Community Hospital has not yet replied.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Charlie GH - Posted on 16 January 2024
I visited the centre with a problem and the staff were so friendly. The lady who saw me was very caring and considerate. A great experience and very reliable. Thank you to the lady who cared for me that day. You are a great contributor to the practice.
Visited Urgent care centre on January 2024
Review titled Frome Community Hospital
Replied on 17 January 2024
Thank you for taking the time to leave such lovely feedback. I will make sure the staff in Frome see your comments. I do hope you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
I attended Frome MIU with a fractured ankle. All staff, without exception, treated me with courtesy and care. I left feeling reassured and knowing I had been in good hands. Prior to this, I was unaware of the scope of MIU's. My experience was NHS at it best. Thank you to you all.
Visited Urgent care centre on January 2024
Frome Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Dianne Metherell - Posted on 13 December 2023
kind quick diagnosis and treatment for dislocated toe. Refreshing to see knowledge being passed on in a respectful non patronising way.
Visited Urgent care centre on December 2023
Review titled Frome Community Hospital
Replied on 14 December 2023
Thank you for taking the time to send us your comments. I am glad you have had such a positive experience in Frome MIU, I will pass on you comments to the staff involved. I hope your toe is feeling better soon. Kind Regards Hannah
Provided by Care opinion
Information supplied by Somerset NHS Foundation Trust