Fitzwilliam Hospital
Milton Way, Bretton, Peterborough, Cambridgeshire, PE3 9AQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Contempt for NHS referred patients
Rated 2 stars out of 5
by Mrs Hare - Posted on 01 June 2024
I arrived early for my appointment (an NHS referral) at Fitzwilliam Hospital and gave my details to the receptionist. She then told me the appointment had been cancelled! No ifs buts or maybes! She said she was a trainee and would check with her colleague. Said colleague said the consultant wasn’t in today!! Then said he was ill and appointment was cancelled 3 days earlier by the NHS!! I felt as though I was being treated with disregard as an NHS referred patient. The decent thing would have been a phone call or text or email to me actually letting me know the appointment was cancelled. Fitzwilliam hospital have all my contact details after all as you have to fill these out online! Having been a private healthcare patient most of my working life (now retired) I had often wondered if NHS referred patients were treated differently if referred privately. Unfortunately I now have the answer and my first experience was appalling. I now have to wait over a month for a new appointment and will phone the hospital on the day to make sure the appointment is still going ahead as at my age my time is precious and I do deserve to be treated with respect and informed of cancelled appointments. Not great experience so far.
Visited Orthopaedics on May 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Very impressive
Rated 5 stars out of 5
by Christine Hughes - Posted on 04 April 2024
The service today was second to none. All of the staff were absolutely wonderful and so caring and the surgery was so impressive, with all staff doing their utmost to make my stay so good. The hospital was very comfortable and pristine. My surgeon was so caring and explained everything to me and it couldn't have been better. I would like to thank my surgeon and the anesthetist and all of the rest of the staff who helped me so much.
Visited Orthopaedics on April 2024
Review titled Fitzwilliam Hospital
Replied on 08 April 2024
Thank your experience, we are pleased to hear you felt at ease, and your comments have been shared with the staff. We wish you all the best in your recovery.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Bridget Beney - Posted on 18 April 2024
Fantastic! I was nervous about cataract surgery but from the moment I arrived I felt reassured. All the nurses who gave pre-op care were thoroughly professional and kind. The nurse who stayed with me during surgery was a really lovely person (who insisted on holding my hand!). My surgeon was amazing. Made sure I had a painless procedure and made me relaxed by having a lovely sense of humour. He was outstanding and 2 days later I have no pain and am actually able to see without glasses! I was an NHS patient but at no time did I feel like a second class citizen. Thank you to all involved. Can't praise you highly enough.
Visited Cataract Surgery on April 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Outstanding!
Rated 5 stars out of 5
by Bridget Beney - Posted on 31 May 2024
Outstanding care shown by the during the whole process of my cataract surgery from the initial assessment, throughout the operation and during the follow up after care. Thank you to all the hospital staff but especially to the wonderful surgeon, his warm and caring opthalmic nurse and to the lovely nurse who insisted on holding my hand during my operation. What a team! At no time did I ever feel like a second class citizen because I was NHS. It is a joy to be able to see clearly again. Can't wait to have the second eye done later this year. I would highly recommend cataract surgery to be done at the Fitzwilliam Hospital.
Visited Cataract Surgery on April 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Appalling consultation
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
My Husband was referred here as an NHS patient following an MRI scan after living with chronic sciatic pain due to a large prolapse at L5. The consultant was running 30 minutes late and was heard loudly complaining at the main reception desk that he had been given to many NHS patients to see. After hearing this and witnessing this attitude, we already had low expectations for the consultation. Once finally called through, the consultant openly declared he was in a bad mood. He clearly didn’t have time for us. My husband wanted time and space to discuss his options but wasnt given this. There was a clear disregard and lack of compassion towards him. NHS patients clearly treated differently despite the fact that the Fitzwilliam are commissioned by the NHS to provide these services and receive NHS funding to do so. We are now returning to our GP to ask to be referred elsewhere. We will not be returning to the Fitzwilliam for my Husbands care.
Visited General Surgery on April 2024
Review titled Fitzwilliam Hospital
Replied on 12 April 2024
We are sorry to hear your feedback, and we have spoken today to the patient to discuss his experience. We will investigate your concerns with the consultant, and you have our contact details if you wish to discuss any aspects of your husbands care.
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
After travelling on 3 buses to get to my appt, and being advised that the consultant was running 30 mins late, I asked reception if there was anywhere to purchase a coffee, she advised ‘no sorry’…… only to witness Premium Private paying patients were in a separate lounge drinking complimentary coffee/tea!!!!! I was made to feel downcast and ‘not good enough’. This I believe is discriminatory between Private and NHS patients, disgusting behaviour in this day and age!!!
Visited Orthopaedics on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Excellent Service and Care
Rated 5 stars out of 5
by Rachel - Posted on 25 March 2024
Could not be happier with the service and care I received for my knee arthroscopy. I'd been seeing my surgeon for a few months to check on the progress of my knee before opting to have the surgery. The booking was simple once I received my phone call. The day of the procedure, things went nice and smooth. The nurse looking after me couldn't have done a better job. She explained everything to me (I had no questions to ask after), while also being kind and a sense of humour appropriate to the situation. The physio came to see me beforehand too to show me how to use the crutches and explain the exercises I'd need to do. Before I knew it I was whisked off to be put to sleep. Once I'd come round and stable, I was brought back to my room and onto the hospital bed. I was checked on regularly and after some food and a trip to the toilet I was free to leave with all the information, medication and dressings I needed. Overall, I was very pleased with the care I received.
Visited Orthopaedics on March 2024
Review titled Fitzwilliam Hospital
Replied on 27 March 2024
Thank you for sharing your lovely feedback, we are so pleased to hear you were happy with the care you received. We have shared your comments with the staff and wish you all the best in recovery.
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Review titled Positive experience
Rated 5 stars out of 5
by Sharonann - Posted on 13 March 2024
After seeing consultant, I received a cancellation appointment very soon afterwards for my procedure. The staff from, reception to the ward were very friendly and kind. I was looked after very well and the consultant was very reassuring. The ward was small curtained off cubicles which were clean and private, it was a mixed gender ward, butI felt comfortable there. The team in the theatre were kind and attentive and looked after me very well. On the whole a positive experience .
Visited Urology on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Lesley Bullen - Posted on 02 March 2024
Wonderful staff, great surgeon. I was put at ease from the start nurses were lovely. The surgeon and theatre staff were also smashing, helping me to relax.
Visited General Surgery on March 2024
Fitzwilliam Hospital has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Pamela Lofthouse - Posted on 17 February 2024
First time in hospital at the age of 74. Overall experience marvellous. Very attentive staff and room and facilities excellent.
Visited Orthopaedics on February 2024
Fitzwilliam Hospital has not yet replied.
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