Caterham Dene Community Hospital - Ratings and reviews
Reviews
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Review titled Simply Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
After a fall I had extensive swelling on my hand and knew I needed medical assistance. I was absolutely dreading the thought of the long wait and unhelpful staff that you constantly hear about in the press. Caterham Dene hospital couldn't have been further from that stereotype. The reception staff were welcoming and immediately reassuring. Whilst triage and the whole medical team were highly professional whilst caring and understanding throughout. I cannot recommend the whole care provision highly enough. Thank you.
Visited Urgent care centre on April 2024
Caterham Dene Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Manisha Freeman - Posted on 19 March 2024
Went to minor injury unit , with something (glitter)in my pupil, quite uncomfortable , the Nurse (who is very tall , beautiful , lovely lady , done brilliantly well , to take thing (glitter)out of my eye with such a skill and care , and even make sure that the eye pupil wasn't scratched, well impressed with all the staff . It's so nice to see that we have such a great service at our doorstep, Thank you NHS caterham Dean .
Visited Urgent care centre on March 2024
Review titled Caterham Dene Community Hospital
Replied on 21 March 2024
Thank you for taking the time to provide valuable feedback. I am pleased to hear your recent experience was positive. Your comments have been shared with the team Kind regards Linda Warnes Clinical Governance Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
Visited on a Friday pm to have stitches removed. In and out Stroud 15minutes. Efficient friendly professional servive. Excellent. Many thanks.
Visited Urgent care centre on March 2024
Review titled Caterham Dene Community Hospital
Replied on 21 March 2024
Thank you for taking the time to provide valuable feedback. I am pleased to hear your recent experience was positive. Your comments have been shared with the team Kind regards Linda Warnes Clinical Governance Manager
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Review titled Unempathetic reception
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
I’d previously visited Caterham Dene for a minor injury and found everyone there really polite and helpful, however on this visit the receptionist was quite rude and unhelpful telling me there were no Doctors in on a Sunday. After an awkward exchange I walked out and just wanted to go home but my husband decided to go back in to ask questions on my behalf. The Receptionist then directed us to Crawley Urgent Care. We drove there and although we had to wait 4 hours I can not fault the care and empathy I received.
Visited Urgent care centre on February 2024
Review titled Caterham Dene Community Hospital
Replied on 21 March 2024
Thank you for taking the time to provide valuable feedback regarding your recent attendance at Caterham Dene. I am sorry this was not a positive one. I have shared your comments with the Clinical Leads for discussion and learning. If you wish to discuss your concerns further, please contact me directly on 01737 775 463 or linda.warnes@nhs.net Kind regards Linda Warnes Clinical Governance Manager
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Review titled An essential service
Rated 5 stars out of 5
by Irene Keefe - Posted on 02 January 2024
On New Years Eve night I developed an urinary tract infection and was in great pain and discomfort. I live in Caterham on the Hill and was so glad that the Dene minor injuries unit opened at 8 am on New Years Day. When I arrived there were already some people there but I didn't have to wait too long to be seen and given an antibiotic for my condition which cleared it up very quickly. Please pass on my thanks to all the staff there and I am so very grateful that we have this facility so near us in Caterham. I am going to make a donation to the Friends of the Dene Hospital.
Visited Urgent care centre on January 2024
Review titled Caterham Dene Community Hospital
Replied on 21 March 2024
Thank you for taking the time to provide valuable feedback. I am pleased to hear your recent experience was positive. Your comments have been shared with the team Kind regards Linda Warnes Clinical Governance Manager
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Review titled Great experience
Rated 5 stars out of 5
by Vivien Mott - Posted on 02 January 2024
I had the need to visit the urgent day care center on New Years day. This was my third visit in the 30 months l have lived in the area. Not only is parking easy but also free ! The reception staff are polite and efficient and l have never waited longer than 20 minutes to be seen. I felt truly cared for - a very well run courteous and efficient department - we done to all who are part of it !
Visited Urgent care centre on January 2024
Review titled Caterham Dene Community Hospital
Replied on 21 March 2024
Thank you for taking the time to provide valuable feedback. I am pleased to hear your recent experience was positive. Your comments have been shared with the team Kind regards Linda Warnes Clinical Governance Manager
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Review titled Amazing staff throughout
Rated 5 stars out of 5
by Sandra - Posted on 15 September 2023
Had to visit walk in centre with a wrist injury. Reception staff were very kind, efficient and polite. Triage and nursing team were empathic, knowledgeable and supportive throughout my visit. Would definitely recommend friends and family to use this service.
Visited Urgent care centre on September 2023
Review titled Caterham Dene Community Hospital
Replied on 15 September 2023
Dear Sandra, Thank you for taking the time to leave a review of your recent experience of the Minor Injury Unit at Caterham. It's lovely to hear of your experience and your kind words will be shared with the team. I do hope that you are making a full recovery. Kind regards Linda Warnes Clinical Governance Manager
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Review titled It was a bit strange
Rated 3 stars out of 5
by Anonymous - Posted on 24 September 2023
I had a long wait to see a Nurse which was fine. When I did, the Nurse was not at all friendly and did not introduce themselves. They cross questioned me about my injury which was perfectly obviously an accident and they did not accept my answers and asked me all over again. I'm on a medication that is sometimes used for depression but in my case is for a neurological issue . I explained this . I'm disabled. I felt vulnerable at this point. I was barked at not to touch the injury and the Nurse left the room for over ten minutes and I did not know where they had gone. I was very uncomfortable for various reasons. I nearly left the room as I thought was forgotten. I could hear the Nurse laughing and joking elsewhere . When they came back they were in a better mood but started asking me personal questions about my historical ethnicity and where I used to live (?) before I lived in Caterham. I felt very disinclined to answer but was worried about my treatment and the mood of the Nurse. The care I received was minimal but ok. I'm grateful for this service but please be more professional. I was upset enough by the injury and the waiting.
Visited Urgent care centre on September 2023
Review titled Caterham Dene Community Hospital
Replied on 02 October 2023
Thank you for taking the time to leave a review of your recent attendance at the Minor Injury Unit at Caterham. I am very sorry to hear that it wasn't all positive. Your comments have been shared with the team for further discussion and learning. If you would like to discuss your concerns further please do contact me directly on 01737 775 463 Kind regards Linda Warnes Clinical Governance Manager
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Review titled excellent service, friendly staff.
Rated 5 stars out of 5
by geoff moore - Posted on 17 July 2023
I visited the MIU to have stitches removed following an operation two weeks previous at a hospital in Southampton. The staff were very friendly and showed a caring attitude. I was expecting a long wait but no queue, about half an hour from arrival to leaving.
Visited Urgent care centre on July 2023
Review titled Caterham Dene Community Hospital
Replied on 18 July 2023
Dear Mr Moore, Thank you for taking the time to provide valuable feedback. I am pleased to hear that your recent experience at Caterham Dene Minor Injury Unit was a positive one and hope that you are making a full recovery. Kind regards Linda Warnes Clinical Governance Manager
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Review titled Parking a joke
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
No parking, grounds not suitable for services being offered. 3 disabled bays for a hospital is acceptable, car park not safe as cars parked on dubble yellow lines cars parked on end of bays, no control of there parking, joke of a hospital...
Visited Don't know on June 2023
Review titled Caterham Dene Community Hospital
Replied on 26 June 2023
Thank you for taking the time to provide feedback. Your concerns have been shared with the landlords NHS Property Services who will review this.