Online patient feedback: making it count 

Get tips and advice on how to make sure you're heard when giving online patient feedback.

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Transcript of Online patient feedback: making it count

NHS Patient Feedback. Making it Count.

Your feedback can help the NHS improve

and help other patients choose where to be treated.

Here's how you can make your feedback count.

Be constructive.

Give enough detail to make your feedback useful to people reading it

and staff receiving it.

If you were not satisfied, what could be improved?

Did the staff treat you with respect?

Was the medical care up to standard?

Were the facilities clean and comfortable?

Be balanced.

Even the best organisations have flaws and the worst have good qualities.

So try to caputre both.

If you had a bad experience, were there any good parts?

And if things went well, could anything have been better?

Be fair.

Don't make accusations you can't back up.

Avoid making assumptions about people's motives.

Tell us about your own experiences.

Not what you have heard from others.

Be civil.

Try not to make it personal. Most staff are trying their best.

Don't shout.

The NHS wants to hear from you.

We really do value your feedback.

Thank you.

To find a service and leave feedback go to

www.nhs.uk/feedback or www.patientopinion.org.uk

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The 2 comments posted are personal views. Any information they give has not been checked and may not be accurate.

Erose8 said on 28 September 2014

Phoned NHS 111 service at 7am Sunday morning (as advised by my GP Friday). Spoke to very nice young man who said a doctor will call be back within 2 hrs. Doctor phoned back within 10 mins!!!!! Appt for 9.24 at local Wyc Hosp. Actually went in earlier. Thorough examination, more thorough than my own GP on Friday. Different diagnosis and stronger anti-bios. VERY IMPRESSIVE SERVICE INDEED - have put on FB to shout about it - VERY WELL DONE NHS. Regards Elaine, in a lot of pain x

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macnova said on 28 August 2014

If there was ever an experience of going to a rural hospital that encapsulated the care for patients, as they used to be many years ago, then Louth Hospital is the place to be.
Patient care was top of the list.
I have never been treated so well as I was in this hospital where everything was done like clockwork without the clamour of a larger hospital, was the most comforting and relaxing experience conducive to a quick recovery after an operation.
I cannot praise the nursing and surgical staff enough and I hope this hospital does not get closed down by politicians who just look at figures on paper to meet targets and budgets.


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