Reviews

Displaying 1 to 1 of 1

1. Review titled Terrible practice, needs new staff.

   ★

   Rated 1 star out of 5

   by Ben C - Posted on 06 January 2023

   I queued for 10 minutes to request my prescription, I got to the counter and they said it isn't ready yet but it will be made up in 20 minutes. My prescription was sent to them 2 days before so it should have been ready to collect, I hadnt been able to collect the day before because the system was down apparently. I walked away, gave it 30 minutes as I saw they were busy and then came back, this time to queue for 5 minutes before getting to the counter. I asked for my prescription again only to be told that it was indeed ready for me to collect and that she hadn't seen it before. I then collected my antibiotics and cream and gladly paid £18.70 for the service! I am now pushed for time trying to get ready for a job interview. Thank you Well pharmacy for a job well done.

   Visited January 2023

   Report as unsuitable

   Review titled WELL

   Replied on 08 March 2023

   Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

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