WELL - Ratings and reviews
Reviews
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Review titled Unacceptable delays
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
It now takes 2 full weeks for a repeat prescription to be dispensed. I was 8th in the queue this morning and only 1 of those people was able to collect their full prescription - everyone else was asked to come back later. I actually feel sorry for the staff who are polite but incredibly busy, how demoralising for them to have to continually disappoint customers. Well need to be more considerate of their staff and their customers and employ enough people to provide a decent service.
Visited September 2023
Review titled WELL
Replied on 08 September 2023
Hello, Thank you for sharing your feedback. We are deeply sorry to hear your experience has fallen below the standards we would expect our customers to receive. This has been reported on our internal reporting system where the branch area manager has been informed and can address with the pharmacy directly. Thank you once again for your feedback, if you wish to discuss further then please email hello@well.co.uk. Kind Regards, Well Pharmacy
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2023
I ordered my prescription on 3th Agust , I received a text message from them today 10th August that my prescription is ready to collect when I went one of the staff said oh they weren't ready. when I said how come they weren't ready she said pharmacist needed to check it and they are behind which I don't buy it, then I said but I received confiration from them she said only one item is ready. this is not first time that I go to pick up my prescrition and it is not ready. I don't go early I always waite until I get the confirmation. It is very bad service.
Visited August 2023
Review titled WELL
Replied on 25 August 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Appreciation
Rated 5 stars out of 5
by Jackie - Posted on 28 June 2023
I would like to thank everyone who works in fearnhead chemist, you all work so hard, people moan about the service but they don't appreciate how hard your job can be,I have always found you to be very helpful and friendly and i really do appreciate and respect you all, it's not fair that you don't get recognised for all the hard work you do, so thank you for all your help and support xxx
Visited June 2023
Review titled WELL
Replied on 03 July 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you have had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team
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Review titled Too slow and they don’t seem to care
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
For regular repeat prescriptions it now takes a week or more from when prescription is sent from GP. This week I had an extra prescription for urgent meds sent from the GP 2:30 on Tuesday. Not ready Tuesday evening. Not ready on Wednesday, told to come back the next day. Still not ready on Thursday, told to come back the next day. Friday, still not ready. No apology, just an ‘I don’t care’ shrug of the shoulders and a dirty look because I dared to let her know, not aggressively, that I was not happy. I know they are busy but waiting so long for an urgent prescription is not acceptable.
Visited March 2023
Review titled WELL
Replied on 03 April 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Unable to answer the phone
Rated 1 star out of 5
by Kim - Posted on 23 December 2022
I am stuck at home with covid not wanting to go to the pharmacy in the fear of spreading it 2 days before, I have called the pharmacy 30+ plus over the duration of the day to check a prescription for my child who is also ill with covid has been received, to arrange collection to no avail!!! They stand around looking busy maybe they should try a little customer service in times of need!!! So annoying took 98 Times to get through to the doctors for the prescription in the first place… appalling service
Visited December 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Far too slow to dispense prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
From the time the surgery approves a repeat prescription to the time Well actually hand it to you is now regularly more than a week. Far too long!
Visited October 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team