Reviews

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1. Review titled Terrible service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 28 April 2023

   Tried to come here for a one off prescription as usual chemist did not have item in stock. .. well pharmacy Peterlee also did not have item in stock but still decided to create a record for my son as he has never used this pharmacy before and nominate him at this pharmacy. Absolutely rude to not even fulfil the prescription and still think it’s acceptable to nominate a person there. This is stealing patients from other pharmacies. And this was done without my consent. Will never use a well pharmacy again. Unacceptable behaviour. I have changed my sons nomination back to boots.

   Visited April 2023

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   Review titled WELL

   Replied on 04 May 2023

   Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team

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