WELL - Ratings and reviews
Reviews
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Review titled Am I an inconvenience?
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
I’ve been using this pharmacy for more than 5 years to collect 4-9 repeat prescriptions each year plus some occasional other medications. I use it as it’s close to where I work and therefore convent for me to collect my meds. In my experience the staff are mostly indifferently to me. Not rude but they generally give the impression that I am an inconvenience to them. To be clear: I have never been rude, demanding or unfriendly. Over the last few months I have noticed that I am having to wait for my prescriptions to be made up when I call in to collect. Sometimes I’ve waited 30mins. These are for prescriptions sent directly from my Drs surgery. I assumed it was because I was collecting them only 3 or 4 days after they were issued and perhaps the pharmacy hadn’t had time to make them up. Yesterday I collected a prescription that had been with the pharmacy for nearly 2 weeks and I still had to wait (the pharmacy was practically empty). I asked (politely, friendly) if there had been a change in the way prescriptions were being filled. I was told the change was made about a year ago not to make up prescriptions because there was’t enough space or staff to do so (I regularly count more than 5 members of staff during my long waits, sometimes 7). When I asked if anyone had consider the business case for this and the impact on customers I was told “you can complain if you want but nothing will change.” So, Knights Pharmacy 365 this is, sadly and regrettably, the end for you and I. I’m now exploring which online pharmacy I’ll use to fulfil my prescriptions and have it posted directly to me, which is a shame when there’s an encouragement to use local businesses. Your website says this: “Our Pharmacies all share the same vision – to provide an exceptional service for you and your family.” Other than my medications mostly being in stock, this is not my experience and nothing seems to have changed from the review above made by someone in May 2023 which you replied to just a couple of months ago in Nov 2023 - 5 months later. The irony of the delay in responding is not lost on me. Whilst I doubt you’re interested in any further information from me given my experience of feeling like an inconvenience, I last visited on Thursday 25th Jan 2024 at 18:31. I’m sure you can find me.
Visited January 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Rude pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
I use this pharmacy regularly. The majority of staff are very helpful and friendly. However, the main pharmacist gentleman is very rude and seems completely disinterested in his job! He really lets his team down. Perhaps retraining in interpersonal skills would be useful?
Visited May 2023
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team