WELL
14 MAIDENHEAD STREET, HERTFORD, SG14 1DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Natalie F - Posted on 17 May 2024
Sadly since they took away the lovely lady manager and constantly sending different locums the service has declined rapidly. I’ve had same prescription for years yet over and again they forget to order, or order items I haven’t requested, miss items off and often miss my monthly order out completely. I’m in the text service to let me know meds have arrived but they don’t use it and don’t tell me there’s no driver to deliver so I just get left. Been trying to get my March meds since first week in April it’s now mid May. All blame each other or blame gp but I can see they haven’t ordered my items on system online. Very disorganised. I’m now going to change chemists .
Visited May 2024
WELL has not yet replied.
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Review titled Poor Service, been getting worse for months
Rated 1 star out of 5
by Paul Carolan - Posted on 29 September 2022
On many occiassions recently have visit pharmacy only for it to be closed with a note saying closed no pharmarcy on site. Visited for a booked Covid vaccine, no vaccine on site, blamed NHS, gave no alternertive, became aggressive when challenged. Told by pharmacist on the day because I challenged it that if I dont like the service to go elsewhere, I will do as instructed.
Visited September 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team