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WELL - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Amazing doctors and practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 18 March 2024

    I phoned up in the morning and they got back to me within an hour with an appointment. Usually, this wouldn’t happen, however, I really appreciate their efforts.

    Visited March 2024

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    Review titled WELL

    Replied on 26 April 2024

    Hello, Thank you for so much for taking the time to share your positive experience with us. The branch area manager and regional operations manager have visibility of these reviews, so they will have congratulated the team. Thank you once again for sharing your feedback with us. Kind Regards, Well Customer Operations Team

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  2. Review titled Poor service

    Rated 2 stars out of 5

    by Anonymous - Posted on 04 August 2023

    This pharmacy received a request for a repeat prescription with two items on Friday 28th July at 9.05 am. After getting no text to say it was ready I called in on Thursday 3rd August to be told there was only one item requested. When I showed them the order on the surgery app I was then told that the other item had been shipped out to an external source who couldn’t complete it. I was then asked to return in an hour for the two items. Why didn’t the pharmacy contact me? This is medication that I can’t muck about with. I’m wondering what would have happened if I’d relied on them to fill this prescription and left it till I had one left? Apart from that an hour is a while to fill wandering around because you can’t return to the car parks within four hours.

    Visited August 2023

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    Review titled WELL

    Replied on 15 August 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team

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