WELL - Ratings and reviews
Reviews
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Review titled Staff are lovely but medication never ready
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
Ordered my repeat medication 2.5 weeks before I needed them and they weren't ready again. I even put a note on the request to say when I needed them but I shouldn't have bothered. I never had this problem with my last pharmacy and I'm sorry I changed but this one is nearer home. I hope it gets better as time goes on. Cannot fault the staff as they are doing the best they can.
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Chaos!
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Customer service isn’t good at all. Absolute chaos, very long queue just to hand a prescription in. Looks like staff need more training in how to do their job and do it well. First time I’ve used this pharmacy and it will most definitely be my last! Avoid at all cost
Visited May 2023
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team