WELL - Ratings and reviews
Reviews
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Review titled pharmacy closed yet again
Rated 1 star out of 5
by philip ripley - Posted on 05 November 2022
having made a special journey to exchange a product that was wrongly sold to me the day before i arrived at 9.30 only to find yet again the pharmacy was closed due to the absence of the pharmacist this is a frequent occurrence last time this happened to me i was told that the pharmacist was travelling from London over 150 miles away this service is not good enough for people who need urgent medical supplies [sort it out]
Visited November 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Phones
Rated 1 star out of 5
by janine - Posted on 01 August 2022
Phoned and after 4 mins phone was cut off tried for an hour what about people trying to get urgent meds or delivery that as not turn up I know staff or off with sickness but not even a message on phone to explain the reason why
Visited August 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Efficient service
Rated 5 stars out of 5
by Roger Smith - Posted on 08 June 2022
I visited this pharmacy today, to be served as usual in a quiet, efficient manner. I put the popularity of this pharmacy down to a caring culture of trying their best which clearly must come from the top. They are always pleasant, always helpful, despite at times having to deal with some customers who seem to want to monopolise the service. Well are excellent ambassadors for the NHS and for Bridport. Thank you.
Visited June 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team