WELL - Ratings and reviews
Reviews
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Review titled Absolutely Terrible
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Shocking experience today (again) queuing for 25 minutes had to leave to return to join queue and had to leave again empty handed and no medication. Shocking service or lack of!!!
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Avoid this practice!
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
The services were horrible. There was no pharmacist in charge during opening hours on a Friday afternoon. When I returned the next day, it took them over 25 minutes to gather my prescriptions. But one important medication was missing. The pharmacist did not tell me! I found it out only when I opened the prescription bag. There was no advice as to what to do if I could not get the medication in time, and when it would be available. Furthermore, the staff there looked so indifferent and uncaring! The phone of the pharmacy was never answered. On average, I need to go there 3 to 4 times each time I need my medicine. It's a shame that it's the only pharmacy in the neighbourhood. We deserve a better service!
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Calls
Rated 1 star out of 5
by Marietta Saliendra - Posted on 08 April 2023
I called the pharmacy about my mother’s repeat prescription, someone luckily answered the phone because he is going to use the phone and told me to call 111. After calling 111 I was asked to call the pharmacy within 30 minutes, I have been calling 41 times and nobody cares to answer my call. How will I get my mortars repeat prescription?
Visited April 2023
Review titled WELL
Replied on 13 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. The branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Bad service
Rated 1 star out of 5
by Marietta Saliendra - Posted on 08 April 2023
No one is answering phone calls, I have made 52 calls after calling 111 for my mothers repeat prescription. I was told by 111 to call Marston pharmacy in 30 minutes after calling 111 but 52 missed calls nobody cared/ bothered to answer. Are the staff deaf? Or the phone is on silent so they don’t hear the calls?
Visited April 2023
Review titled WELL
Replied on 13 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. The branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
Repeat prescription not been processed after been waiting for 5 days..The system is very poor which impacts the services
Visited November 2022
Review titled WELL
Replied on 13 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. The branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team