WELL - Ratings and reviews
Reviews
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Review titled bad chemist
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
Dreadful chemist, not enough staff to cope with the work load. Lacking in basic customer service, waiting ages for the phone to be answered then cut off and then an engaged tone. Medications not in stock so that leads to more waiting time.
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Bad to worse
Rated 1 star out of 5
by Riggindale - Posted on 05 December 2022
Over the weekend of 20th November I made an online request, through Patient Access, for two repeat prescriptions. This morning (5th December), having heard nothing from Well (no text or phone call), I phoned Well and learned that my prescription was ready for collection! Well acknowledged that they had not texted me and said that they would scan the items to force a text. No text received. This afternoon, I collected my prescription which carried the date - 22nd November. As usual, there was a queue and everyone had to wait an age for their presence, to be acknowledged. No apology. Unfortunately, too few people complain about the abysmal service because they do not know about this page.
Visited December 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Disorganised
Rated 2 stars out of 5
by Riggindale - Posted on 17 June 2022
On more than one occasion I have requested a repeat prescription via Patient Access, allowing plenty of time (10 working days) for the prescription to be filled, yet it has not been ready. When you attend to collect the prescription there are plenty of staff but they appear to ignore the patients waiting to be served. Very poor management.
Visited June 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Appalling shambles
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2022
Frequently fail to have medicines available where a script was issued 2 to 3 weeks previous. Constantly out of stock of items that should be stocked, don’t open weekends or evenings and never answer the telephone which rings constantly. Ignore customers waiting to be served, and blame “ staff shortages “ for incompetence. Probably the worst pharmacy I have ever used or ever will.
Visited May 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team