WELL - Ratings and reviews
Reviews
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Review titled very disappointed and angry
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
Arrived for our Covid jabs on 17th Nov after waiting about 4 weeks since booking. Then 2 days ago I got an email reminder but didn't need it as we had not forgotten. It was a 30 mile round trip for us and on a very wet day. When we got there we were told no jabs were taking place due to staff shortages. Will not use this pharmacy ever again.
Visited November 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Try somewhere else
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2022
After ordering a week earlier my prescription was not ready and was told to try again tomorrow. This is a regular occurrence and often not all the prescription is filled and have to return again to collect the missing items. Other customers were complaining about the same thing happening to them.
Visited August 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
This pharmacy is extremely understaffed especially since they made staff redundant and replaced with temporaries. The dispensing is way out of promised dates. People are queuing out of the door trying to collect prescriptions that are frequently delayed. Don't bother trying to phone as they don't answer the phone. This morning even the pharmacist was nearly half an hour late turning up.
Visited August 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Great Pharmacy
Rated 5 stars out of 5
by Jean Lesley Watson Ryan - Posted on 20 July 2022
Excellent and helpful pleasant staff who always go the extra mile. They listen and assist where they can.
Visited May 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team