WELL - Ratings and reviews
Reviews
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Review titled Do not go here
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
The staff refused to help and simply said "I don't know what you expect me to do". This was their response to a patient in distress and it was humiliating. Never again will I send my prescriptions here, The staff do not care for people and treat them with disdain and rudeness. Terrible customer care will not be going here again, definitely best to avoid.
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Great Chemist in Upper Walthamstow
Rated 5 stars out of 5
by Rafiq - Posted on 28 February 2023
Great service with a smile Very helpful. Whenever I have any issues, the staff at Well are very helpful. I would highly recommend to anyone.
Visited February 2023
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team