Reviews

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1. Review titled Should withdraw from Well chain

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 28 August 2023

   In the past this pharmacy has been excellent, however since they came under well umbrella they have suffered. The staff here are under pressure caused by the big chain they belong to. I had a prescription sit for 10 days (until is run out of my meds) with no contact. I went in and asked - the staff apologised that the central office had not fulfilled it yet. I then had to take my prescription and ring several other local pharmacies to find out where I could get this fulfilled at such short notice. This terrible service from central office only pushes the problem to the counter front and the local staff suffer as a result. It's a shame I can only review individual pharmacies on this app and not chains, because the local staff are doing the best they can under the circumstances, and I've looked at a few other reviews for well pharmacies around the country only to see similar problems directed at the local staff

   Visited August 2023

   Report as unsuitable

   Review titled WELL

   Replied on 08 September 2023

   Hello, Thank you for sharing your feedback. We are deeply sorry to hear your experience has fallen below the standards we would expect our customers to receive. This has been reported on our internal reporting system where the branch area manager has been informed and can address with the pharmacy directly. If you wish to discuss this further then please don’t hesitate in contacting us, you can email us at: hello@well.co.uk. Thank you once again for your feedback, please accept our sincerest apologies once again. Kind Regards, Well Pharmacy

   Report as unsuitable

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