WALLACE PRING & CO - Ratings and reviews
Reviews
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Review titled Prescription if you are lucky
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
Told prescription ready for collection day before closed before I got there. Went next day told can't give it too me pharmacist not turned up. Can't get medication till Monday.
Visited December 2023
WALLACE PRING & CO has not yet replied.
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Review titled Disgusting customer service
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Beyond horrified at the way a woman was treated in the pharmacy, she was obviously uncomfortable with the 2 clueless men behind the counter, they wouldn't let her look at medication for intimate area , her eyesight I think was poor , she explained this and asked for all the choices to be put at till so she decide which one suits her best , they did not do this so she got very irritated as it was embarrassing for her , when she tried to get a look at the products by craning around the corner the cordoned that of with security rope , this I really think made her look like she was going to rob the shop , I can see why this customer got upset , the staff are beyond stupid and incompetent and in my opinion need training in customer service
Visited August 2023
WALLACE PRING & CO has not yet replied.
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Review titled Always long waits
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Being quite a big pharmacy there is always a lot going on, but makes it very hard to speak to an actual pharmacist as opposed to counter staff. Digital prescriptions are not readied until you come and collect them, then there is always a long wait (20+ minutes).
Visited May 2023
WALLACE PRING & CO has not yet replied.
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Review titled Prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
I submitted my subscription online on the 21st of Jan only to be told yesterday it was not done and if i waited 1/2 an hour they would do it.I said i would come back in the morning.I cued outside until 10 past 9 when a member of staff put a note in the window saying they would not be opening today unless more staff turned up.I have been phoning them all day to see if there open but you get the engaged tone continually as i think its been left off.Will not use them again cause this is not a one off problem.
Visited January 2023
WALLACE PRING & CO has not yet replied.
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Review titled Terrible pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Always long queues, no permanent staff at the counter so often no one serving. There is no communication about how long the wait for your prescription will be. Even if you drop prescription and come back to pick up later you still end up waiting 15-20mins for medication. The staff are not knowledgeable or helpful. Came in requesting medication that specialist had told me I could get over counter, after a long wait I was informed that I needed a prescription, had to organise a prescription with GP, came back with prescription waited 20mins for them to tell me they couldn't find it on shelf and I'd have to come back the next day. Came back today to pick up prescription to wait 15mins to be told that a prescription wasn't required and I could buy it cheaper over the counter. Will not be returning to this pharmacy.
Visited January 2023
WALLACE PRING & CO has not yet replied.
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Plenty of staff but none of them in a hurry to serve anyone. They just seem to be milling around in the pharmacy area, chatting and doing anything to avoid serving people, despite lots of people waiting. I just wanted to pay for something but there was no one around, they were all hiding and chatting around the corner and a queue was forming. When someone finally came over after 10 minutes I asked why there didn't have someone permanently serving and the woman didn't even apologise or acknowledge the long wait. They all need customer service training. There were quite a few elderly people standing waiting too as well as those with small children.
Visited September 2022
WALLACE PRING & CO has not yet replied.