Reviews

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1. Review titled Dismissive management

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 12 January 2024

   If you look through the reviews, you will see mainly positive ones, but also some negative ones. When I chose to use this pharmacy, wanting to use an independent business rather than a chain, I decided to ignore the negative reviews. I was initially happy with the service, however I will now advise you to avoid this pharmacy if you are able to visit another in town. They don’t have the most “work life friendly” opening hours, but that didn’t bother me as they have the 24/7 dispensary vending machine, which I thought was super helpful. I have used this for a few months, but one time a couple of months ago, the machine crashed after I paid, but before it dispensed my prescription, which led to me paying twice for my prescription. As is standard these days, I queried it with the bank and they immediately returned the money, which I had always assumed was the bank refunding you anyway, not the business. Yesterday, I phoned to order my prescription, to which the helpful lady on the phone said okay. I then get a call a few minutes later from a man (I’m assuming the owner) bringing up the issue from the double payment and me requesting a refund through the bank. He was very rude, and said that they had called me 4 times since this happened and I didn’t answer, telling me that I “need to learn to answer the phone when it rings”. The calls were always whilst I was at work. He said I was at fault because I never went in to tell them there was an error and never called them back. I looked at my phone history afterwards and saw that I rang them 3 times the day after after I last missed their call, and have ordered 2 prescriptions from them over the phone since. They never left a message on the times I missed their calls. How was I supposed to know there was an issue if I wasn’t told there was an issue? I even offered to pay twice for the prescription, but the man on the phone was really dismissive and stand-off ish and I was told I needed to find a new pharmacy. I immediately changed pharmacy on the NHS app. I returned today to pick up my final prescription, and when I asked to speak to the manager, and showed him the phone records, he was again really dismissive and shrugging his shoulders, telling me he went by the notes. Terrible customer service. I am highly disappointed with Trinity Pharmacy, and would suggest avoiding this pharmacy.

   Visited January 2024

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