SUPERDRUG PHARMACY - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Jim Young - Posted on 16 April 2024
I ran out of tablets and contacted the pharmacist directly. She very quickly processed my prescription and provided the required tablets. Great service. Thankyou
Visited April 2024
SUPERDRUG PHARMACY has not yet replied.
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Review titled Pharmacies
Rated 5 stars out of 5
by Toni cole - Posted on 18 March 2024
I was very impressed with the way the pharmacist treated me she was very helpful and understanding she made me feel at ease after I had spoken to her and I received the right treatment and it cleared up within the week.
Visited March 2024
SUPERDRUG PHARMACY has not yet replied.
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Review titled Excellent Pharmacist
Rated 5 stars out of 5
by Mr James M Burton - Posted on 15 September 2023
I'd like to leave an excellent review for the main Pharmacist that helped me with a discoloured middle finger nail. She was very calm and sympathetic in helping with a diagnosis. Looking through sample pictured, they did not look like what I had. She also looked at melanoma's and concluded that I needed to see a dermatologist. She made me feel very comfortable and assured me that if it turned out to be the worse case scenario, it would have been caught early. Seeing a Dermatologist, the prognosis was a Pseudomonas which is just an infection. I have repeatedly visited the pharmacy and not only showed her the progress but also thanked her for her approach and care for my symptoms. Thank you very much you are simply an amazing pharmacist and beautiful person.
Visited August 2023
SUPERDRUG PHARMACY has not yet replied.
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Review titled Unreliable ,slow and inefficient.
Rated 2 stars out of 5
by Anonymous - Posted on 01 July 2023
Slow and inefficient service.Poor management repeating this same mistakes .Taking pharmacy 8 days to process your medicine.Poor pharmacy standards does not meet any industry standards and not regulated by regional healthcare management. More than inconvenience to deal with.Assurance previously provided to take remedial action to improve the service worth nothing .Non existing customer service.Utter useless.
Visited July 2023
Review titled SUPERDRUG PHARMACY
Replied on 07 July 2023
Thank you for taking the time to provide your feedback. We would like to apologise that the service you received does not meet the standards we expect from our pharmacy and for any inconvenience that this has caused you. We would like to support in investigating your complaint and concerns further. In order to do this could you please provide further details via any of routes below.
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Review titled The best pharmacy around
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I have been through many pharmacies, but none quite as good as this one. They are extremely busy, yet always welcoming. The staff are always on the go, and the residential pharmacist always listens and helps where she can, always going above and beyond. I have to visit the pharmacy a bit more often than the regular patient, and I would not think of going elsewhere anytime soon. Overall, all staff at the pharmacy are very welcoming, efficient & polite. If I were to score it, it would be 10/10. Thank you.
Visited July 2023
Review titled SUPERDRUG PHARMACY
Replied on 07 July 2023
Thank you for taking the time to share your experience and leave our Pharmacy a great review. We pride ourselves on our service standards and patient care and look forward to continuing to support your healthcare needs.
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Review titled Great service!
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I will start by saying that I do not usually bother to post a review for anywhere however this is a must! Superdrug pharmacy has given me absolutely amazing service over this past year and I am so glad I moved from Boots. Any issues and the staff are very friendly and efficient. They really do go above and beyond to help! I had a prescription for an item which they couldn’t supply due to lack of stock at the suppliers so the girls called my surgery for me and managed to get a “as close to” item. Very helpful and saved me a trip. No complaints here!
Visited June 2023
Review titled SUPERDRUG PHARMACY
Replied on 07 July 2023
Thank you for sharing your experience and leaving our pharmacy a positive review. We love supporting our patients and as such have high service standards which we pride ourselves on. Thank you for choosing to use our pharmacy and we look forward to continuing to support you healthcare needs.
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Review titled Great service
Rated 5 stars out of 5
by Lesley Goulding - Posted on 05 July 2023
Superdrug is my local pharmacy over the last few years it has definitely got a lot busier but one thing that has not suffered is the service. The permanent pharmacist always makes time to listen and advise the staff are friendly knowledgeable and always happy to help
Visited June 2023
Review titled SUPERDRUG PHARMACY
Replied on 07 July 2023
We really appreciate you taking the time to provide our pharmacy with a great review. We are happy to hear that our team members are friendly, knowledgeable and happy to help. We pride ourselves on our high service standards and will continue to deliver the best service we an for our patients. We look forward to continuing to support your healthcare needs.
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
I changed to this pharmacy 6 months ago and regret it. 6 staff in the pharmacy open plan area with not one acknowledging the queues at the counter. Yes, they are busy but to ignore customers with no acknowledgment is terrible customer care. Then when a customer is actually addressed it's another 15 minutes to find their prescription. Then it has to be 'checked' whatever that means. Another 10 minutes. This being for every customer. There doesn't seem to be any care or concern that people are standing waiting to have somebody at least acknowledging them. This happens every single time.
Visited March 2023
SUPERDRUG PHARMACY has not yet replied.
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Review titled wonderful service
Rated 5 stars out of 5
by lynne atkin - Posted on 31 December 2022
i had tried several chemists for my perscription which non of them had so i tried ringing chemists in my area the only answer i got was no sorry. the lady i spoke to in superdrug was most helpful she got me to read the barcode number on the perscription to her she went and checked to make sure they had it. I went down to the pharmacy and they seemed to be already for me what a wonderful experience i could not say thank you enough.because i have real problems walking.
Visited December 2022
Review titled SUPERDRUG PHARMACY
Replied on 19 April 2024
Thank you for taking the time to share your experience and leave our pharmacy a great review. We pride ourselves on our service standards and patient care and hope that we will see you in our pharmacy again soon so we can support your healthcare needs.