Revel Pharmacy - Ratings and reviews
Reviews
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Review titled great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I recently had a change to my medication, and was worried I would not be able to collect it, however it was in stock and all went well with the friendly staff.
Visited April 2024
Review titled Revel Pharmacy
Replied on 30 April 2024
Dear Patient, Thank you for providing feedback regarding your visit to The Revel Pharmacy, I am pleased you found our staff friendly and we were able to help. I will pass on your feedback to the team. Paul Mills, Superintendent Pharmacist
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
I recently visited the pharmacy as I am new to the area to collect a prescription and purchase some antihistamines. The advice that I was given for the antihistamines was extremely helpful. The staff are polite and I would definitely recommend.
Visited April 2024
Revel Pharmacy has not yet replied.
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Review titled Appears to be no system in place
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
My recent visit to the pharmacy left much to be desired. Despite being assured of a swift 5-10 minute wait for my prescription, I found myself waiting an astonishing 55 minutes. As a visibly unwell parent with my young child and two others waiting in the car, the prolonged delay was both frustrating and unacceptable. What exacerbated the situation was witnessing at least 7 others come and go while I remained stuck in the empty pharmacy. Upon finally inquiring about my prescription, I discovered it hadn't even been prepared, further adding to my wait. It was disheartening to observe someone arrive for their doctor's appointment, swiftly collect their prescription, and leave within minutes, while I continued to wait. My prescription was a simple antibiotic, so the lengthy delay was perplexing. The disregard for my time, particularly with a young child in tow, was deeply frustrating. This isn't the first time I've encountered such delays at this pharmacy. It's disappointing that despite being the only option for miles around, there appears to be little effort to enhance their service.
Visited April 2023
Review titled Revel Pharmacy
Replied on 24 April 2024
Dear Patient, Thank you for your feedback, I am grateful you have taken the time to review your experience. I am Paul, the Superintendent Pharmacist and firstly would like to apologise for your negative experience at The Revel Pharmacy, we do not want any of our patients to have such an experience. I would like to learn more about your visit to our pharmacy, to discuss this with you, investigate the issues you experienced and learn as much as we can, to do so I need more information. I would be grateful if you would contact me by email to discuss this further at pharmacy.fph05@nhs.net or if you would prefer by telephone on 01788 834 848. Once again I am sorry you have had a negative experience at The Revel Pharmacy and would welcome the opportunity to discuss this further. Paul Mills, Superintendent Pharmacist