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Ormskirk Pharmacy - Ratings and reviews

Reviews

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  1. Review titled Terrible service from what used to be a trustable pharmacy

    Rated 1 star out of 5

    by Janet Ingman - Posted on 17 March 2023

    First I got the pod, then short time periods to order medication they have on record when I need. Then my blister packs got taken away. Now they have a new driver and he seems to see disabled people as not deserving of medication on time. I have had medication not ready with the specified time notice I am asked to give. At first this meant calling in to the shop (it’s supposed to be delivered) on the last day possible when I had run out of meds. Another time I got given the wrong meds and today I called to check that it was being delivered and got told “yes but it may be later because the driver is running late”. It turns out he simply didn’t turn up! The shop is now closed for the weekend. I did everything right but I have no epilepsy medication for severe epilepsy. I called 111 and they can’t deliver it either. I have a son to look after and am currently not just suffering from severe epilepsy but also an infection causing harsh headaches and sickness. My experience with this chemist is nothing like what it was.

    Visited March 2023

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    Review titled Ormskirk Pharmacy

    Replied on 18 March 2023

    Apologies for the delay in your medication delivery, I appreciate the frustration and uncertainty this causes. Pharmacy is suffering from severe supply chain delays and shortages which are increasing the time taken to complete prescriptions, as was the case in this situation with your medication only arriving at the pharmacy on Friday afternoon. The free delivery service we provide is not an NHS service and is funded by the pharmacy. We make no guarantees about delivery and as you point out we currently dealing with a long term driver absence, but we have a conscientious team who make every effort to deliver to housebound patients in an increasingly difficult situation. We have attempted contact and delivery on Saturday 18th March but unfortunately there was no answer as was the case with the January delivery. Paul Middleton Ormskirk Pharmacy

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