North Camp Pharmacy
41 CAMP ROAD, FARNBOROUGH, HAMPSHIRE, GU14 6ENContact details and opening times
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Reviews
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Review titled A good Pharmacy failing itself!
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
A pharmacy that has expanded but cannot cope!!! Prescriptions rarely ready for collection always being asked to return to collect later. The explanation they had 600 prescriptions to do and I had to wait my turn. The prescription was with them 36 hours already. Totally understand were all human with limits but this pharmacy has a robotic system in place. This pharmacy is paid for by the NHS to support the community without us there would be no business. Good luck in improving your services.
Visited August 2023
Review titled North Camp Pharmacy
Replied on 01 October 2023
Dear Customer, Thank you for taking the time to provide feedback on your experience at North Camp Pharmacy. We sincerely apologise for any inconvenience you encountered and appreciate your patience in allowing us to address your concerns. We understand your frustration regarding the delay in prescription readiness. At North Camp Pharmacy, we are committed to delivering high-quality pharmaceutical services to our community. However, there are instances when the volume of prescriptions exceeds our immediate capacity, which can lead to longer wait times. Regarding your prescription, it is our standard practice to require 48 hours from the receipt of a prescription to ensure thorough and accurate processing. This time frame is in place to allow our pharmacists to review each prescription carefully, check for potential interactions or issues and, if necessary, order specific items that may not be in stock. In cases where items need to be ordered, the additional time is essential to ensure that you receive the correct medication. We apologise for any inconvenience this may have caused you, especially if you came to collect your prescription at the 36-hour mark. We understand that your time is valuable, and we aim to minimise wait times as much as possible while maintaining the highest standards of patient care. Regarding the explanation you received about the high number of prescriptions to process, we acknowledge that our pharmacy has grown to serve a larger community. While we have implemented automated systems to manage prescription orders efficiently, there can still be times when we face a surge in demand, which can result in delays. We are continuously working on optimising our processes to better cope with such situations. We genuinely value the trust and support of our patients and the NHS in delivering essential healthcare services to the community. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured that we are actively working to enhance our services to meet the expectations of our community members. Once again, we apologise for any inconvenience you experienced during your recent visit. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are committed to making the necessary improvements to provide you with a more efficient and seamless experience in the future. Thank you for your understanding and for your continued support. Sincerely, North Camp Pharmacy Team