Medipharmacy - Ratings and reviews
Reviews
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Review titled Was the best. Now the worst
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2023
This pharmacy was excellent until a few months ago. I ordered my regular prescription on Monday. It was supposedly ready Wednesday. I went this morning Saturday to collect them to be told none of the 6 items were available! One of them an important blood thinner I was told was not manufactured at the moment. This is not the way to run a community pharmacy. I now have to go to other pharmacy's in the hope of getting my medication.
Visited November 2023
Medipharmacy has not yet replied.
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Review titled Shocking staff need crash course in customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Pharmacy closed between 13:00 and 15:00 despite all web information stating an hours closure between 14:00 and 15:00 Staff unwilling to come to door to confirm why times changed and for how long the change was to last . A4 paper taped to glass. Person happy to come to the door to remove incorrect opening times. Now customers are only aware of when the service provider is not available. Not when they open or closed. I observed another customer request contact details to complain and the staff member shrugged her should and shook her head appearing to imply that she couldn’t understand. In the two minutes that I was outside the closed shop I observed 5 customers trying to collect much needed prescriptions. Shame on you
Visited November 2023
Medipharmacy has not yet replied.
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Review titled Gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2023
Medipharmacy on Tonbridge Rd, Maidstone used to be so good. The staff there are still lovely but the last few times I have tried to collect repeat meds they simply haven't had over half of them despite waiting a week before collection. This time I was told they didn't know when they would get them in? Something is very wrong as they don't seem to have many staff or drugs. Shame as was a very good pharmacy in the past.
Visited November 2023
Medipharmacy has not yet replied.
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Review titled My Once Excellent Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
This once excellent pharmacy had half empty shelves everywhere and was full of unhappy customers having long waiting times & many being told there medicines were not available and recommended they try another pharmacy
Visited November 2023
Medipharmacy has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
This used to be a good pharmacy, but has gone down hill over the last year. Ice either had "no prescription received from surgery", when surgery have confirmed its been sent or the item isn't in stock. They tell you to phone to check if prescription is ready but phone line is either busy or its left ringing unanswered. I've been trying to get through since 2pm this afternoon, it's now 7pm and still no luck!
Visited November 2023
Medipharmacy has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Used to be a good pharmacy but lately they cannot supply your prescription medication and have no idea when they will be able to. Something really wrong here. They need to be looked into.
Visited October 2023
Medipharmacy has not yet replied.
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Review titled Life savers
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
I have waited 3 weeks for a consultant letter with new medication! The Vine received the new medication yesterday & emailed this pharmacy for me. I was informed when I went to pick up the medication that it would be available tomorrow after 4! I was more than gutted & very upset as needed to start this asap! Upon seeing my distress they then said we will sort for you … and they did!! Thank you Medivine!!!
Visited June 2023
Medipharmacy has not yet replied.
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Review titled The Chartfield Road Pharmacy - A Shambles
Rated 1 star out of 5
by Alan Carroll - Posted on 01 February 2023
I have used this pharmacy for many years. It used to be excellent. I believe ownership has changed at some point in the last 3 to 4 years. Since that time the service level has deteriorated markedly. Covid issues aside this is not a good pharmacy. The individuals who work there are fine and very helpful, but the processes the pharmacy is run under diabolically bad from a client perspective. I'll I have used this pharmacy for many years. That used to be excellent. I believe ownership is changed at some point in the last 3 to 4 years. Since that time the service level has deteriorated markedly. Covid issues aside this is not a good pharmacy. The individuals who work there are fine and very helpful, but the processes the pharmacy has run under are totally shambolic. The latest piece of 'fun' this morning was the prescription that I sent in on the 25th of January and had acknowledgement of and was told that was being worked on and ready for collection in two days simply wasn't ready. They did not even have it - despite acknowledging receipt. This is not the first time. It is not that easy for some to get to the pharmacy and then to go through this sort of experience. We are after all talking only of prescription drugs for blood pressure – something akin to cough medicine I might be able to buy over the counter. There is nothing bespoke or specialised in this. A number of other clients of this pharmacy and indeed members of the medical practice next door have spoken of the pronounced deterioration of the quality of service. Enough said.
Visited February 2023
Medipharmacy has not yet replied.
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Review titled Serious gap needs to be addresses
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2023
Once a 10/10 service in all ways. Since a few months the Telephone is no longer answered , worst case 3 days.
Visited January 2023
Medipharmacy has not yet replied.
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Review titled Very het
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2022
Thank you for your help in ensuring I got my elderly mother’s medication after she ran unexpectedly. All the pharmacists could not have been more reassuring & helpful.
Visited August 2022
Medipharmacy has not yet replied.