Chorley Pharmacy - Ratings and reviews
Reviews
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Review titled Prescription
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
I was informed that my prescription was ready so went to collect it firstly they forgot my insulin then informed me that only one of my insulin was available and didn’t know when or if they could get the other. I as told to phone for an update I tried numerous times all to no avail the last straw was when the phone was hung up something really needs sorting with this chemists
Visited December 2023
Chorley Pharmacy has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I have been waiting for over a week for a prescription to be delivered, I phoned today to chase it up and no one answers the phone. This happens all the time, people are in limbo and don't know what they are supposed to do. They need more staff and someone to answer the phone it is ridiculous.
Visited October 2023
Review titled Chorley Pharmacy
Replied on 17 October 2023
Hello Thank you for sharing your feedback on the Chorley Pharmacy. I’m sorry to hear you have been waiting for your delivery. I am aware the pharmacy has been experiencing a period of sickness, we do now have colleagues returning to the business and some new colleagues joining the business in the next few weeks so I hope you will notice a difference very shortly. I have been in to the pharmacy this morning and they are all caught up with their workflow, although they do have some prescriptions still awaiting stock. If you need any additional support please email contact@thehubpharmacy.com and we will work with the team to try and resolve the issues. Apologies again for your delay. Liane – Pharmacy Superintendent
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Review titled Never answers the phone
Rated 1 star out of 5
by Matthew Brown - Posted on 27 October 2023
I tried calling a number of times at various times throughout the day to ask why you only provided 4 of the 28 prescribed tablets. You never answer your phone. Why have one?
Visited October 2023
Review titled Chorley Pharmacy
Replied on 31 October 2023
Dear Matthew Brown Thank you for sharing your issues getting through on the phone to the pharmacy, I have shared your issue with the pharmacy manager and am aware it is something she is working on with her team. We have had some vacancies and have new colleagues joining us so this should be resolved very soon. If you still need some assistance please get in touch via contact@thehubpharmacy and our operations manager will be able to help resolve any outstanding issues. Apologies again that you struggled to get through to the pharmacy. Liane, Pharmacy Superintendent
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2023
Visited the other day didn't have the medication needed .. took ages to get my prescription ready even tho I left hours between the doctors sending it and me going in now today been calling over 2 hours and they still haven't answered the phone as I want to check they have the medication in before I go .. absolutely useless
Visited September 2023
Review titled Chorley Pharmacy
Replied on 21 September 2023
Dear Anonymous Thank you for your feedback, I am sorry to hear there was a delay in getting your prescription ready and also that you struggled to get through to the pharmacy team by phone. I have raised your concerns with the Chorley Pharmacy Manager and made our Operations Manager aware. We hope to have some additional colleagues joining the team shortly to help improve our speed of service, please bear with us whilst we get this recruitment in place. Until then we will continue to attempt to book additional locum staff to support our colleagues give their best care to patients. If you would like to get in touch please contact contact@thehubpharmacy.com Liane, Pharmacy Superintendent
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Waited in line over 1 hour. Everyone was very very unhappy. They didn’t care how busy it got. Many people left with how long they were waiting. I will never come back to here.
Visited September 2023
Review titled Chorley Pharmacy
Replied on 21 September 2023
Dear Anonymous Thank you for your feedback, I am sorry to hear there was a delay in getting your prescription ready. I have raised your concerns with the Chorley Pharmacy Manager and made our Operations Manager aware. We hope to have some additional colleagues joining the team shortly to help improve our speed of service, please bear with us whilst we get this recruitment in place. Until then we will continue to attempt to book additional locum staff to support our colleagues give their best care to patients. If you would like to get in touch please email contact@thehubpharmacy.com Liane, Pharmacy Superintendent
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Review titled Why don’t they answer the phone
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
Gets very stressful every month when it’s the same thing not being able to get hold of anybody at the chemist it feels like they have my number on block I ring at all times of the day what I would think the quite times early morning after tea time at night when the kids are being picked up but still no answer
Visited May 2023
Chorley Pharmacy has not yet replied.