Bridge Cottage Pharmacy - Ratings and reviews
Reviews
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Review titled General
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2023
Drivers are great. Pharmacy, however, is disorganised and wasteful. I have a monthly prescription which the pharmacy gets wrong over 50% of the time. 2 times in the last 6 months have delivered twice in a month and 6 times have missed items. They need to improve their management as they must be costing the NHS £’000s every month
Visited August 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Not a happy customer
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
When you try and call the pharmacy they never pick up, my dad had an appointment for covid and they said they had cancelled it. They said they had no more covid files left from Thursday that people were walking in. So assuming they used these on walk ins and did not keep enough back for the appointments booked. Then why are you accepting covid appointments and not fulfilling them. The prescription I needed to pick up was not ordered then had to wait again. Not happy with the service provided. Very disappointed.
Visited June 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Organisational chaos
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
They cant get repeat prescriptions ready for customer collection in advance so fluster around while you wait causing much time wasting. Often they don’t have even routine drugs in stock. Customer service skills are non existent. Always customers complaining or cursing Needs strong organisational / process management improvements . If these simple management techniques were in place vast improvements could be made very quickly and a third of the useless staff could be cut.
Visited May 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Service with a smile
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2023
Very pleased with the friendly service from you today even when you're busy and your drivers in the past. Many thanks 😊
Visited April 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Grant - Posted on 06 April 2023
Huge thanks to both the team based in the pharmacy and the lovely drivers who deliver the prescriptions. You have been a great help to me, especially recently when I have needed some items urgently. Thank you very much for the superb service you give. Kind regards, S Grant
Visited March 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Repeat prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
Always have to phone every month for my repeat which is delivered but never turns up always give my repeat script to delivery man don,t understand why I have to call. some months I run out not really good enough and get very worried each month
Visited March 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Joe Hodgson - Posted on 17 February 2023
I was very impressed with the service they gave me when I rang them they actually picked up the phone immediately not like some keep u waiting & waiting,& they had everything I required. Also a very quick service with my requirements ,didn’t have to wait long.A very efficient Pharmacy & friendly staff thank you all.
Visited February 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Long queues, and missing items
Rated 2 stars out of 5
by Mr John Fuller - Posted on 08 January 2023
Two members of my family have monthly repeat prescriptions, so we attend far too regularly. Why we can get a couple of months at a time as it would reduce the queues, and lessen monthly unpleasant experience but I digress. 9 out 10 times the queue for the pharmacy is over 30 minutes long, on this occasion it was 40 minutes. Simarly 9 out of 10 times i will be missing items requited and be given a owing slip meaning that I have to come back on another occasion and queue up yet again for another half hour or more. If only they would order sufficient quantities for the repeat items.
Visited January 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Eve Ferguson avery - Posted on 18 January 2023
I had really great service from all the team at this pharmacy they do so much to try and help and delivery service for prescription is amazing thank you so much
Visited January 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Lorna - Posted on 20 December 2022
The team went over and above to help me when so many other pharmacies were out of stock and they were very reassuring and helpful. Thank you so much for your excellent service. You went over and above to help.
Visited December 2022
Bridge Cottage Pharmacy has not yet replied.