Boots - Ratings and reviews
Reviews
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Review titled Why does it take 5 days to make a delivery half a mile away?
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
I rang on Thursday morning to chase a (delayed) prescription. A message was taken and my call returned in the evening. The prescription would be delivered 2 days later, on Saturday, at 10.00. It wasn't. There was no message. I rang on Monday and was told there had been no driver on Saturday. There was now a driver available but s/he could not deliver the prescription today because they can't make a delivery on the day it is requested. I pointed out I had requested the prescription a whole 4 days earlier. This didn't count. So, I may get a prescription tomorrow, 5 days after I requested it but there again, I may not. I may just be part of some forgotten backlog of patients. And Boots doesn't give a toss because it has a near-monopoly in town now.
Visited October 2023
Boots has not yet replied.
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Review titled Pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2023
Tried today Sunday 4th June at least 10- 15 times to get through to speak to the pharmacist. The phone was answered and put down several times and just let ring until is was cut off appalling customer service
Visited June 2023
Boots has not yet replied.