Asda Pharmacy - Ratings and reviews
Reviews
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Review titled Never open at 9am
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
When ever I visit this in-store pharmacy today, no staff, no pharmacist at 9am when it should be open. Pharmacist turns up at 9:15am, has to be helped to open up and then puts a sign up, opening at 11am due to no staff, not the first time this has happened here.
Visited April 2024
Review titled Asda Pharmacy
Replied on 08 April 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled Answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I’ve been trying to get hold of the pharmacy to check if my prescription is available and have had no answer even after phoning 22 times. If this was a one off I wouldn’t mind as I understand business and in store customers being priority but this is an issue every time I call no matter what time of day it is. Answering the phone should not be this difficult. My first call was at 4pm on the dot, it’s been over 45 minutes without anyone picking the phone up.
Visited May 2023
Review titled Asda Pharmacy
Replied on 30 May 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.
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Review titled They need to be investigated
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
I went today to get my prescription which was sent two days ago. I wanted to check my medication as they habitually do not fill the full order. Again, medication was missing from my repeat prescription, even though she said it was all there when I requested it. When I reached for my medication, she called me rude. I asked to speak to the manager. As I spoke to the manager, another person there came out front and started yelling, telling me she had a right to defend herself. I was trying to complain about the missing medication, nothing else, as it happens nearly regularly. By this point of being yelled at by the staff and other customers, I was so discombobulated that I left without even getting to why I was complaining. The missing medication. I will never use this pharmacy, and I am left without one item I need. I am now left in a precarious health position due to the inability of staff to be professional and do the basic of their job. f I do not believe anything will be done about this, and I feel it is useless to complain, as it will be ignored.
Visited March 2023
Review titled Asda Pharmacy
Replied on 17 May 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? The service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Rupal