Asda Pharmacy
Burton Road, Kendal, Cumbria, LA9 7JAContact details and opening times
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Reviews
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Review titled Avoid, terrible service
Rated 1 star out of 5
by Rosie Hillier - Posted on 18 December 2023
1st time I used the Poole Asda pharmacy was back in August, I thought that it was just one bad experience. Went back in December for antibiotics regarding UTI, and waited in the queue for 40 min, the counter lady told me that the antibiotics are not ready, bear in mind that were sent to the pharmacy the day before, and I needed to wait a further 45 min. Waited an hour, I could barely stand, all seats were occupied with patients waiting. I went home, in pain and disappointed with the appalling service, slow slow slow staff. I will never use their services again. I would strongly suggest for NHS to open a local 24 hrs pharmacy with experienced staff and have a collection window for pre-ordered meds. This bad service reflects on the overall NHS service so I do hope the actions will be taken.
Visited December 2023
Asda Pharmacy has not yet replied.
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Review titled No Common Sense
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
Pharmacist would not action my prescription for Gabapentin due to an error made by my Consultant on the prescription. The request was for this controlled drug only comes in capsules but the prescription stated tablets. I am recovering from a life threatening illness and I will be in pain & discomfort and won’t sleep tonight because of this lack of common sense by an unsympathetic Pharmacist.
Visited July 2023
Asda Pharmacy has not yet replied.
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Review titled Good active listeners
Rated 5 stars out of 5
by Frank Roe - Posted on 23 December 2022
Always helpful and supportive when I order repeat prescriptions, especially if I'm going to be out of the area within a few days
Visited December 2022
Review titled Asda Pharmacy
Replied on 05 January 2023
Hey Frank, We love hearing of great customer service such as this! I have shared this with the manager in store so they can be recognised! Thanks, Tasha
Provided by Yext
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Arrived at opening time to collect my prescription which they’d received a few days before straight from the drs, was told it would be 1/2 hour. Came back after 45 mins and it still wasn’t available. I finally got it just after 10.10 am. Very slow inexperienced staff, who were quite rude when I expressed my frustration at waiting over a hour. There are constant cues of people waiting around for their prescription. This pharmacy is too small to cope with the amount of prescriptions coming through it, there’s nowhere near enough staff and there’s no waiting area. Awful service, will be going elsewhere.
Visited November 2022
Review titled Asda Pharmacy
Replied on 13 February 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
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Review titled Lack of care and professionalism
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
A flu vaccination was booked in advance for my father, cared for by my mother, and having allowed her to organise everything to enable this vulnerable elderly person to attend the appointment, they arrived to be told there was no one there who could actually give the vaccination. No attempt made to contact them prior to this to explain, despite ASDA pharmacy having both email and phone numbers of the patient contact available (and doubtless knowing at the start of shift that an appropriate clinician would not be available), resulting in a distressing upheaval for my father and wasted time and energy for my mother.
Visited October 2022
Review titled Asda Pharmacy
Replied on 07 October 2022
We are sorry of to hear of your experience at our pharmacy, and we are grateful for your feedback. The pharmacist vaccinator took ill that morning and there was no time to arrange a replacement vaccinator. Unfortunately at that time, the ream were unaware how to retrieve customer details from the booking system to alert them. This has now been addressed and we apologise for your poor experience. Thank you, Asda Pharmacy Compliance Manager.
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Review titled Rude staff member
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
Normally an amazing pharmacy with great staff who a really helpful and go the extra mile. However after today I will not be returning with one member of staff being so rude a customer was crying. They then continued to be rude to me and other customers so I left. My heart goes out to people who have been served by her and normally if you are in the pharmacy you don’t feel the greatest to begin with and don’t need putting down further.
Visited June 2022
Review titled Asda Pharmacy
Replied on 01 July 2022
NHS COICES RESPONSES We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.