Pennine Care NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Bury CMHT Poor Care
by M20202 - Posted on 10 August 2023
bury cmht, are and have been continuing to fail me, my mental health support has been lacked and they have left me to become more unwell, these exact people who were supposed to help me and help me feel safe and felt like i could talk to them? i have been under bury the cmht since i was late teens its 3 years later now and i have been in and out of inpatient hospital probably could've be prevented if i had constant regular on going support i was referred to cmht at 17, and i was then allocated a care co ordinator and then i was passed around so many times to new people and this wasn't helpful due to what i struggle with, people always cancel last minute or just don't show up or not answer when you ring reception and they don't call back. They then blame me for this because they say i'm to much and to complex and basically they just can not be bothered to help when they realise your a complex case. i have tried to request my case files but they just won't give them to me. since being under these i have struggled to communicate and engage because of there lack of support and there judgment. I believe this is because i struggled with trusting them because of their lack of help with me. i have been with different care co ordinators over the years who some complain about seeing me and some told me they are and can discharge me if i want to, so basically wanted me to say i want to be discharged so they don't have to deal with me anymore. and telling me i was to much for there case loads. Now they have lacked my care even more, i have been struggling a lot more and they have now downed my care when they agreed to see me more regular as so i don't end up back in hospital this was helping and again i have been let down by the system, just because i said my opinion and tried to get my feelings heard and how i was being treated but i got turned down. i now am being told my appointments and not even agreeing, because they say it's to much for them like i said before because i am a complex case, when really that's not the issue, it's when you are diagnosed with a personality disorder people just automatically back off and try not to get to in depth with your problems and your issues because it's easier for them to deal with. this is the same for any setting hospitals ect. my health has been deteriorating the last couple of months and i had great support i thought i was getting somewhere but as i said it's bury cmht of course it was to good to be true, it all back fired and went down hill shortly after, CMHT have offered me no support due to my trauma and due to my issues that are on going. i have tried so many times to get help but i get stuck in this vicious cycle of unhelpful mess and now i look like a bad person because i've shared my story about cmht. They work 9-5 monday - friday some don't even work every day so some people have to have duty and see all different people and what happens at 5? and at weekends there's no support in place and again it's no difference to when they are in because we are still left to deal with it on our own. i struggle to deal on a daily basis and became a none person thrown away like rubbish, i wonder what i have done to be under such torment. my situation now i'm still under cmht but clearly the plan i agreed and set up hasn't gone to plan and i had no say in the change of this and again i've been let down by the system, i feel like the care is non existent, I am nothing. and clearly just waiting to die with now next to zero support, they blocked every attempt to try and help and every time i try to improve they decline help when i start to struggle again because they don't want to deal with it when your not okay even though that's what they are meant to be there for clearly unworthy of help and don't deserve support. cmht you are a failure and you have caused so many people to struggle and to get worse, so many people you have all failed and still continue to fail, it's not just a job is it, then start helping people instead of failing them.
Visited August 2023
Provided by Care opinion
Review titled Pennine Care NHS Foundation Trust
Replied on 15 August 2023
Thank you so much for taking the time to submit your review which, I appreciate how difficult this must have been for you to do. You don’t need to feel bad that you have shared your story, and this will not affect your care and treatment in anyway. I am saddened to read that you have had such a negative experience and how this is impacting on you and would really like to look into in more detail for you. As your feedback is anonymous it would really help us, to be able to help you, if you could contact our Patient Advice and Liaison Service on 0161 716 3178 or if it’s easier for you can email them at pals.penninecare@nhs.net so that we look into this for you and see what’s happening. I have included a link to our website which explains how can request access to your information. Access to information :: Pennine Care NHS Foundation Trust ,you can also contact the team on 0161 716 3149 or by email pcn-tr.sar@nhs.net who will be able to talk you through the process. If you are worried about your mental health, you can contact our 24/7 helpline on 0800 014 9995 who will be able to help and support you. Please do get in touch so that we get you the answers and support which you need. Regards Kirsty - Patient Feedback Team
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Review titled Mental Health Assessment Irwell Unit
by Mungo At The Crossroads - Posted on 10 June 2022
I had a mental health assessment on a Saturday. I was surprised to be offered an assessment as have been refused help for so long. It took place at the Irwell unit at Fairfield General Hospital. When I arrived there was no reception and no member of staff to report to. Just a locked ward so I couldn't even tell anyone I had arrived. Eventually I saw someone and asked them to pass on the message. A female nurse showed me into room. Inside was a male wearing jogging bottoms and slippers. He seemed agitated and was showing loudly about being a witness. He didn't introduce himself and he wasn't wearing a staff lanyard. No uniform. I felt he was a patient. He sat in the entire assessment which i found disturbing because he didn't seem professional and his demeanor was odd. The assessment was very stressful. I was asked a lot of personal questions whilst the nurse typed the answers. She was hostile and it felt like a police interview as a suspect. I was given no time to answer or formulate my thoughts. I have autism and ADHD and struggle with communication. It was quickfire questions jumping from one subject to the next. No compassion or sensitivity. One minute asked about abuse the next whether I lived in a house. If I found something upsetting there was no acknowledgement just cold, clinical and unfeeling. A one point I asked the man in the room his role but he failed to respond. After she had finished the nurse asked my consent to send the report to other professionals. I asked her if I will I get a copy? She said -no' I would have to make a subject access request. I said -in that that case no. How do I consent to something I havent seen myself? She told me they would not be offering a service and suggested I buy my own care. Afterwards I phoned up to ask who the man in the room was who declared he was a witness and was very adversarial. She just gave a first name. I asked why he wasn't wearing a uniform or lanyard. She replied he was too hot to wear a uniform. I asked if he were a patient and she replied I am terminating the call and promptly hung up on me. Refused access to mental health help.
Visited May 2022
Provided by Care opinion
Review titled Pennine Care NHS Foundation Trust
Replied on 13 June 2022
Dear patient, thank you so much for taking the time to tell us about the experience whilst having a mental health assessment at the Irwell Unit. I am saddened to read that your experience has not been positive and that you have been left with many unanswered questions. As a Trust we welcome feedback as it tells us if there are things we need to learn and improve. We would really like you to get in touch with our Patient Advice and Liaison Service (PALS) on 0161 716 3178 or via email at pals.penninecare@nhs.net who will be able look into this further for you on your behalf. Please do get in touch. Kind Regards Kirsty - Patient Feedback Team