East London NHS Foundation Trust
Trust HQ, 9 Alie Street, London, E1 8DEPatient ratings and reviews
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Reviews
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Review titled They do a great job and the calls are very useful
by Mrs R66 - Posted on 25 March 2023
My blood pressure had been really high and I had been feeling dizzy, I used to go to physiotherapy where it was picked up that my blood pressure was abnormally high. They then stopped my physiotherapy and started monitoring my blood pressure at home. This was done via a daily phone call - this I would receive daily as they monitored it to keep an eye on my health and blood pressure. My blood pressure has now started to fluctuate, having more good and normal days but with the odd abnormally high days. My daily calls have now reduced to 2 time a week to monitor my blood pressure. They do a great job and the calls are very useful.
Visited March 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 27 March 2023
Dear Mrs R66, Many thanks for taking time to write to us. Glad to know that you are finding the calls useful. Please do contact the Telehealth team on 02085362335 if any queries. Thanks again.
Provided by Care opinion
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Review titled Getting treated by Nurses at Leg tissue Viability
by Sentino - Posted on 08 March 2023
Dear Healthcare Specialist Nurses, I wanted to take a moment to express my gratitude and appreciation for the exceptional care and treatment that I have been receiving from all of you for my leg. Your compassionate and dedicated approach to healthcare has made a positive difference in my recovery process.Your focus on individualised care and attention to detail has given me the confidence to trust in your expertise and feel assured that I am receiving the best possible care. I am grateful for your excellent communication and willingness to listen to my concerns and address them promptly.Thank you for your meaningful contribution to my well-being, and for going above and beyond the call of duty to ensure that I am comfortable, cared for, and on the path to full recovery. Please know that your commitment and dedication to the field of healthcare is greatly appreciated and valued.
Visited March 2023
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 09 March 2023
Thank you very much for taking the time to leave some lovely feedback for our nurses. I am pleased that you feel you have received exceptional care, compassion and a dedicated approach to your care. It is always our aim to go above and beyond to ensure our service users have a good experience and it is great that you have fed this back to us. I will share your feedback with the whole team who I know will be delighted to receive such positive comments.
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Review titled Bedfordshire Community Health Services, Single Point of Access Service
by Artful Dodger - Posted on 11 November 2022
Since the introduction of this service it has been almost impossible to get any response back from the service I require, Diabetic Podiatry. I have been on hold for hours, and no one ever answered. I call weekly, and my ask for an appointment never reaches the Podiatry team. I call again a second time and am told the call handler will send them a nudge. Still nothing, I call a 3rd time to be told they tried to call me but I was engaged. In my view, it's a waste of time and phone costs. Bring back the old service, where I call the podiatry receptionist directly, and they book an appointment immediately! Do I have to not use my phone on the off chance that they will return my call? In my view, it's a totally awful service that needs sorting sooner before someone ends up with gangrene through the complacency of the call handlers. It makes me feel like no one cares and my opinions are worthless.
Visited November 2022
Provided by Care opinion
Review titled East London NHS Foundation Trust
Replied on 11 November 2022
Thank you for taking the time to post, I am very sorry to read of your poor experience when trying to contact the podiatry service. The level of service detailed falls far below our expectations and we would welcome the opportunity to discuss this with you in more detail. If you would be happy to do so, please can you email elft.quality-bchs@nhs.net with your contact details so that we may call you to discuss further? I have in the meantime shared your feedback with the single point of access team lead who will look into the matters to the best of their ability with the information provided. I will update you on this thread in due course. Many thanks, Heather Doe
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