Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Why don’t physio actually manipulate?
Rated 3 stars out of 5
by Lyndsay - Posted on 27 March 2024
I paid to see my NHS physio in lockdown as they weren’t allowed to work, I was manipulated and this really helped. But seeing the same person now and they don’t actually touch you but just advise. This doesn’t help and I don’t understand why they can’t manipulate as I would only need a couple of visits. I need help every now and again , struggled with sciatica for over 30year. Great physio but I wish they did more than speak
Visited March 2024
Review titled Connect Health
Replied on 28 March 2024
Dear Lyndsay Thank you for your posting. I am sure that you can appreciate that there are different ways to treat different injuries when they present and high velocity manipulation, the type you describe, is not something that we undertake. I would be more than happy to review the care you have received if you think that would help. If you would like me to do that, please email me on lesleycrosby@connecthealth.co.uk Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Outstanding practice
Rated 5 stars out of 5
by Robert Hellen - Posted on 27 March 2024
I was referred to Connect Health for a suspected Hip issue. The Physio was very professional and thorough explaining clearly the source of my concern after an intensive investigation. Plans for moving forward were agreed along with a range of suitable exercises.The Physio was understanding and supportive and provided excellent care and reassurance. I could not have asked for more or better. Looking forward to my next appointment.
Visited March 2024
Review titled Connect Health
Replied on 28 March 2024
Dear Robert Thank you do much for your lovely comments. It is a pleasure for our staff to receive your feedback and I will ensure your comments are passed on. Regards Lesley Crosby Director of Governance and Quality
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Review titled Utterly useless service
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Over a period of a number of years I have suffered hip pain, which I was told was arthritis then not arthritis. Constantly have to chase up regarding physio appointments. Appointments cancelled at short notice Recently, in March received a letter saying was going to refer me for a course of physio and shockwave treatment to run concurrently. 2 Months later, I have heard nothing. I phone them and they say I need a physio appointment first. Not concurrent treatment. Apparently the clinician should have told me to contact them to arrange this. Meanwhile I am suffering increasing, intolerable pain. The person I spoke to was very unsympathetic, and unhelpful. I will seek treatment with a more reliable, caring and understanding service
Visited March 2024
Review titled Connect Health
Replied on 30 May 2024
Good morning I am so sorry that you had such a poor experience. Sadly, I cannot comment about patient specific details nor around the contact you had from us without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you to date. Regards Lesley Crosby Director of Governance and Quality
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Review titled Excellent support
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
I have been given support over the past 6 months for a meniscus tear (knee injury). The physio team were extremely helpful throughout the process, I was always able to pick up the phone for support, as well as having 1 to 1 reviews in person and weekly group sessions where I could strengthen my knee. The PhysiApp makes it easy to exercise at home but the physio team are very helpful and knowledgeable, they are motivating and open to any questions.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2024
Turned up for second appointment and I was 1st in another 5 people came and went and a girl came out carrying a laptop asking my name then said I’m sorry there seems to be a mistake can you come back tomorrow so I showed her my booking card and said no thankyou and limped out
Visited March 2024
Review titled Connect Health
Replied on 25 March 2024
Good morning I am so sorry for the inconvenience that this caused to you and it is not the level of service we would expect any of our patients to receive. I would urge you to contact the telephone number on the paperwork/text messages you have received so we can rebook you an appointment. If I can do anything to help please do email me on lesleycrosby@connecthealth.co.uk Once again my apologies for the confusion regarding your appointment and I urge you to contact us or me and rebook. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Outdated term used
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2024
Please inform all of your staff that the term, "wheelchair bound" is outdated. Not even full-time wheelchair users are "bound" to their wheelchair, they will get out of it at some point in the day. The preferred term is "wheelchair user". This was not said to me in my face-to-face appoint but was used in my report. Please do not use this outdated term any longer. Thank you.
Visited March 2024
Review titled Connect Health
Replied on 24 April 2024
Good morning I am so sorry that my colleagues failed to use the correct terminology and can understand that this must be both upsetting and frustrating. Please be assured I have shared this with all colleagues so we can change this practice going forward. Once again my apologies Regards Lesley Crosby Directorof Governance and Quality
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Review titled Lovely practice
Rated 5 stars out of 5
by Liz - Posted on 05 February 2024
Going in felt a little nervous but staff member was lovely helped me with what I needed to do definitely be back ,staff members helped everyone there very reassuring thank you
Visited February 2024
Review titled Connect Health
Replied on 12 February 2024
Dear Liz Thank you for such a lovely posting. I know my colleagues will be delighted to read such lovely comments and I am glad we have been able to help you. I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Cannot get an appointment!
Rated 1 star out of 5
by Bernard Scannell - Posted on 23 February 2024
Have now tried about a dozen times to get an appointment at your Witney clinic, but continually being told there are none and ring later. As I'm finding it difficult to walk at the moment, I cannot travel any distance easily. How do I get an appointment at Witney?
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Mr Scannell I am keen to help you. Please can you contact me with your NHS number and a telephone number. My email address is lesleycrosby@connecthealth.co.uk. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have Just seen an nhs physiotherapist very disappointed. He was saying it’s my rotator cuff,and I asked him to look at my recent scan notes which said inflammation of bursa .He was very contradicting,I do not want to be seen by him again. I felt it was a bit guesswork with him ,I think this was probably down to lack of experience,or that’s the way he came across. This is the second Physio in that particular hospital that I have been disappointed in. Physio’s don’t do anything anymore, except to ask a few questions and give you a couple of exercises. Unlike private physio’s that actually massage and go into your symptoms in more depth . NHS cutting corners again.
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled 6 week gym access
Rated 4 stars out of 5
by Julie Berridge - Posted on 04 February 2024
The 6 week gym access was a great help thank you. The Physio's organised an exercise program which has incresed my strength and reduced my pain, whilst offering support, advice and motivation. I will join the gym to continue with this
Visited February 2024
Review titled Connect Health
Replied on 06 February 2024
Dear Julie Thank you for sharing your comments and posting such a lovely review. I will ensure it is shared with my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality