Connect Health - Ratings and reviews
Reviews
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Review titled Absolute Eye-Opener
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I’ve suffered from persistent low back pain for over 30 years which has become increasingly troublesome as I age. After the last flare up, which had me really depressed, I inadvertently managed to get an appointment with an NHS Physiotherapist who did a thorough head to toe examination of my joints and reflexes. She suggested a referral to the Pain Management team as an alternative to invasive treatment such as injections and surgery which in her medical opinion she didn’t feel I needed. After a brief explanation of the mechanics and psychology of pain, I was on board. Within a couple of weeks I’d been contacted by a Pain Management representative who further assessed me and sent literature for the six-week program. Just reading the literature was a revelation! From there I was booked onto the program which consists of weekly three-hour online group sessions led by a Clinical Specialist Pain Practitioner. While these are group sessions, there’s no pressure to be on camera or talk; you can communicate via the typed Chat if you want to say something. I’m now three weeks into the program and I’m already seeing a huge shift in how I view and manage my pain. Our sessions are led by Pain Practitioner Chris, a very committed, entertaining, down-to-earth guy from the North East. He explains everything in simple and often amusing layman’s terms. I’ve found most of what he has said to be very relatable to my own personal experience - it isn’t all just abstract theoretical medical-speak. I’m absolutely convinced that if I’d been put on this program when I first injured my back in my 20’s, I wouldn’t have spent the last 30 years thinking I had a dodgy back and was therefore mobility-restricted. Go in with an open mind, embrace the evidence and just allow yourself to be educated about how the body and mind works. In just three weeks I’ve gone from being afraid to bend down to put my socks on to doing deadlifts at the gym!
Visited May 2024
Connect Health has not yet replied.
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Review titled Connect are a waste of NHS resources
Rated 1 star out of 5
by KAT - Posted on 27 April 2024
GP referred me via Connect for an acute Achilles tendon problem. No answer for months then a surly consultation with someone unqualified on the telephone before finally being sent to a gym a long way from my home. Meanwhile I referred myself directly to the hospital and was fortunate to be permitted to bypass the awful Connect and be seen by a consultant, x-rayed, scanned and seen by a proper physiotherapist at the hospital. Now I have unconnected spinal problems I have been told that I have to go via Connect again. This time, after a long delay, I was called by the Connect call centre. They propose to diagnose me by telephone without that person having any details save a questionnaire that I fill in myself and the telephone "consultation" will not be carried out by a doctor. Presumably I will sent to the Connect-owned gym again rather than the hospital. No one at UCLH thinks much of Connect. Connect seems to be making a profit by keeping patients away from doctors while charging the NHS for repeated telephone consultations with their own lesser-qualified staff.
Visited April 2024
Review titled Connect Health
Replied on 30 April 2024
Dear Kat I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response. Regards Lesley Crosby Director of Governance and Quality
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Review titled Great practice
Rated 5 stars out of 5
by Susanna Parnham - Posted on 16 April 2024
I was offered 3 shock wave therapy treatments by Connect Health for my right hip bursitis. The treatments were a little painful but has helped a lot as my bursitis pain in my hip is a lot more manageable. I have been given follow on physio exercises to continue strengthening the area.
Visited April 2024
Review titled Connect Health
Replied on 18 April 2024
Dear Susanna Thank you for taking the time to feedback such lovely comments. I will ensure they are passed onto my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Good results!!
Rated 5 stars out of 5
by Christine dallamore - Posted on 29 April 2024
I was very impressed with the service I received at this Health Centre. Very prompt and good results !
Visited April 2024
Review titled Connect Health
Replied on 30 April 2024
Dear Christine Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Helpful and friendly
Rated 5 stars out of 5
by RMcC - Posted on 09 April 2024
I was seen on time, and the practitioner I saw was friendly and helpful. He spent quite a bit of time assessing the issue and devising a set of exercises that would help.
Visited April 2024
Review titled Connect Health
Replied on 09 April 2024
Good afternoon Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Good lessons
Rated 5 stars out of 5
by Frank luffman - Posted on 08 April 2024
Execise program was good. Learnt a lot on how to go forward with the exercises i undertook. Looking to carry on with the program to strenghten my arms and shoulders.
Visited April 2024
Review titled Connect Health
Replied on 09 April 2024
Dear Frank Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Good service
Rated 5 stars out of 5
by Isabella fowler - Posted on 21 April 2024
I had experience hip pain before attending. The physio gym has helped to relieve the pain and I feel more confident in everything I do. The physiotherapist also showed me exercises which relieved a muscle I had pulled in my back. Both physiotherapists are very supportive and I would recommend anyone who is given the opportunity to attend the gym physiotherapy. Connect administration are also very helpful. Thank you to all involved with this service.
Visited April 2024
Review titled Connect Health
Replied on 22 April 2024
Good morning Isabella Thank you for taking the time to provide us with such lovely comments. I will ensure they are shared with my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Really impressed with how efficient the service was. From initial contact to my inperson appointment I felt very well looked after
Visited April 2024
Review titled Connect Health
Replied on 22 April 2024
Good morning Thank you for taking the time to provide us with such lovely feedback. Comments such as this mean so much to my colleagues and I will ensure they are shared. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Great pathway
Rated 5 stars out of 5
by C Porter - Posted on 05 April 2024
After the initial assessment I was booked into the 6 week gym course. This has been a great help and I have improved so much,this has given me so much confidence and made me stronger and I will now be able to continue exercising and enjoy getting fit again. The staff members were with you all the way with help and advice. Thankyou.
Visited April 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Great Clinic
Rated 5 stars out of 5
by Alma Richardson, - Posted on 03 April 2024
Polite staff throughout. Thorough treatment. Although the injection itself hurt a little, the outcome is great. I can now walk about and remain independent in my open home. Still have pain but can walk without the excruciating pain.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Alma Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality