Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Sinead Partland - Posted on 13 May 2024
The midwife who dealt with me during my induction on delivery suite I would like her to have some rewards and recognition oh my god she was amazing she did not leave my side for 9 hours nearly she was the nicest nurse/midwife I have ever met in my life I honestly can’t believe how good care she took of me I was in a lot of pain and probably wasn’t the easiest patient to deal with but she did everything was so nice and caring the whole way through even when I had give birth she was still there caring for my every need I am so grateful
Visited Maternity services on May 2024
Review titled Wythenshawe Hospital
Replied on 13 May 2024
Thank you for taking the time to share your positive feedback regarding one of the midwives at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that the midwife taking care of you to be caring throughout and that you felt supported whilst giving birth. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Professional and caring team
Rated 5 stars out of 5
by Lorraine - Posted on 26 May 2024
My extra large grandson was born by c section on 24/05/25 and there was a large team that helped deliver him and keep my daughter safe. The level of care and compassion given by every single person in the team was astounding. They reassured her every step of the way and i am very grateful. I feel so privileged to have had this team looking after her and my grandson they were truly amazing. Thank you so much to everyone on the day. You are amazing at your work, but more so, very caring and compassionate individuals.
Visited Maternity services on May 2024
Wythenshawe Hospital has not yet replied.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
After being rushed into their care they have a been amazing and tendered to my every need. Even at night removing a poorly but very unsettled patient, so the rest of us could get some sleep. Keep up the good works Girls/Lads. Many Thanks x
Visited Respiratory Medicine on May 2024
Review titled Wythenshawe Hospital
Replied on 09 May 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt well taken care off and though that our staff were amazing and considereate of your care. I can assure you that we have passed on your thoughts to the Matron who will share your comments with the staff involved. Yours sincerely, Sasha Khosah Patient Experience Team
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Review titled SDEC Outstanding, professional, empathetic amazing
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
I visited the SDEC rolling a referral from my GP. I have never been to a department so well organised and efficient. An example to the rest on the NHS, truly a perfect role model. Thank you
Visited Accident and emergency services on May 2024
Review titled Wythenshawe Hospital
Replied on 16 May 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at SDEC in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were well organised and efficient. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled An angel in respiratory reception
Rated 4 stars out of 5
by G. Gibson - Posted on 08 May 2024
Today 8.5.24 I arrived at the respiratory clinic only to find out it had been cancelled at short notice i.e 5hrs. before, and I wasn't made aware. I arrived in extreme pain following a diagnoses of a slipped disc only the day before and am awaiting ASAP surgery. I was treated well and with full apology, firstly by a young man who had been rearranging the said clinic. Plus, my bonus. The young lady behind the desk got a wheelchair for me, and pushed me all the way back to my car. I received generosity from both of them, they made the day better. I'm sorry that I am unable to name them, they deserve it, lost in a sea of hopelessness....
Visited Respiratory Medicine on May 2024
Review titled Wythenshawe Hospital
Replied on 15 May 2024
Cancelled Appointment & Staff Attitude Thank you for taking the time to give your feedback on the NHS website. We are sorry that your appointment was cancelled at short notice, and you did not find out until you attended the hospital for your appointment, which must have been very frustrating. I am pleased to read from your comments that the staff on duty supported you with re-arranging your appointment and with the provision of a wheelchair and that the member of staff pushed you back to your car. Your feedback has been shared with the Outpatient Department, and the Department Manager will be sharing your feedback with all the team. Richard Medway Involvement and Engagement Officer
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Review titled Lovely staff but woefully inefficient systems
Rated 4 stars out of 5
by Rebeccah Wadeson - Posted on 23 May 2024
A and E had run out of codeine to prescribe following having a broken wrist manoeuvred and cast. I waited almost 4 hours on ward f9 for pharmacy to prescribe 30mg codeine and laxatives post surgery. Surely low dose, commonly used medication could be kept securely in the ward. What a waste of bed space and time.
Visited Orthopaedics on May 2024
Wythenshawe Hospital has not yet replied.
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Review titled Happy customer
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2024
Trans by amb from Fairfield to Wyth Thurs night after nasty dog bite.Anti biotic drip for infection prevention. Seen by surgeon and booked in for fri afternoon wound wash and stitches . Bed for night (own room and toilet )and examined by surgeon sat morn. Wound clean so allowed home with more antibiotics . Returned twice for dressing and stitches removal. Amazing how quickly it has healed was quite a mess .Well looked after by all staff , and nice food had visit from chef. Only down side all woke in early hours by some clown kicking off and pressing emergency alarm for fun harrassing the nurses and security . The goons they have to put up with. Thanks to all concerned .
Visited Plastic surgery on April 2024
Review titled Wythenshawe Hospital
Replied on 07 May 2024
Dear Patient, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received by both ward and surgical staff at in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that staff not only looked after you to a high standard, but also handled difficult circumstances with professionalism. I can assure you that we have passed on your thoughts to the Quality Lead who will share your comments with the staff involved. Yours sincerely Richard Medway Patient Experience Team
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Review titled Phone
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2024
a9 ward seem incapable of answering the phone. 28 times trying and still not answering. When information is needed about a patient, and calling from abroad, it’s diabolical that nobody picks the phone up!
Visited Don't know on April 2024
Review titled Wythenshawe Hospital
Replied on 16 May 2024
Dear Patient, Thank you for taking the time to share your comments. We are sorry to learn of your unsatisfactory experience when trying to contact Ward A9, Opal Assessment Unit (OAU). The Trust strives to provide patients with effective communication, and we are sorry that we did not achieve this for you on this occasion. Your feedback has been shared with Ms. Alison Coy, Matron for Complex Health. Ms. Coy was sorry to hear of your difficulties of reaching the ward by telephone and recognises how frustrating this must have been for you. The reception desk on OAU is open and staffed by a ward clerk from 08:00 hours – 16:00hours, Monday to Friday, however due to clinical commitments the staff are not always immediately available to answer the phone. The Trust aims to make the ward accessible as possible to all its service users and Ms Coy is sorry this was not your experience. Ms Coy has confirmed that all staff have been reminded of the importance of answering calls in a timely manner. Richard Medway Involvement and Engagement Officer
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Review titled Heartfelt Thanks and indebted Gratitude
Rated 5 stars out of 5
by Kevin McCarthy - Posted on 27 April 2024
My son was taken into the ICU unit at Wythenshawe after a major bleed to his brain. The nurses and consulting team were honest and forthright about his chances. He was treated with dignity and respect at all times and the extra touches were unbelievable. the nurses laughed and cried along with us as a family and it felt like we were surrounded by an extention of our family. In particular I have to mention The first nurse who looked after him a guy with unbelievable strength of character, who was our sons gaurdian for his first two very important days on the ward he promised only truth and was steadfast in his treatment of my son and my family. and of course the lovelynurse who stayed by his and our sides on the day of his passing and grieved alongside my wife like only a mother could(thank you). there were many others there who shared the hard times with us and we truly admire you all. My family want you all to know that we marvel at the job you do and are so very very grateful for you all. and finally a mention to the donor team. We have seen first hand how difficult your job is and also admire your strength and humility when dealing with families. again Thank you.
Visited Intensive Care on April 2024
Review titled Wythenshawe Hospital
Replied on 03 May 2024
Dear Kevin, Thank you so much for sharing such a poignant and inspiring experience. We are sorry to learn of your son's passing and hope that you are taking care of yourself while coping with grief. Your description of the emotional and practical challenges for you, your son, wife and family, and how they have been overcome through your collaboration with our staff is very rewarding to learn. We are striving to attain outstanding standards of care for all our patients and it helps to know that our staff are compassionate and empathetic while being efficient and skilled when dealing with patients. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Amazing C section team
Rated 5 stars out of 5
by Mr Nathan L Cassidy - Posted on 28 April 2024
My wife had a c section at wythenshawe and was worried about the entire experience. The staff that handled her c section were fantastic, from getting her ready to performing the surgery and the aftercare following. The whole team were compassionate, professional and efficient whilst making sure my wife was ok. A massive thank you to the anaesthesiologist (this review wont allow me to put names but i hope she knows who this is) Her approach to healthcare is very admirable and the way she kept my wife at ease throughout was amazing. As someone who was terrified about the c section procedure myself, I would absolutely recommend to others not to be worried in the hands of the people that handled my wifes case. Thank you all so much.
Visited Maternity services on April 2024
Review titled Wythenshawe Hospital
Replied on 30 April 2024
Thank you for taking the time to share your positive feedback regarding the nursing and clinical staff (including consultants) experience with Delivery Suite at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found as difficult a surgical dilemma as C-section to have been dealt with skill and compassion. It makes us glad to know that the staff went above and beyond to make it as painless as they could for your wife. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Aamna Khan Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust