William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Superb treatment
Rated 5 stars out of 5
by Jeff Williams - Posted on 17 June 2024
Really great treatment when it was needed. Despite the pressure from the pressure of incoming patients the staff were very cheerful no matter what they had to deal with. Quickly settled on a trolley and made sure I was comfortable, doctor soon had a look and was sent through to majors, where again brilliant care was experienced. the nurses were angels and deserve every penny they earn.
Visited Accident and emergency services on June 2024
Review titled William Harvey Hospital (Ashford)
Replied on 18 June 2024
Dear Mr Williams, Its so lovely to read such positive feedback particularly related to the care you received on A&E. Our staff in these areas quite often get overlooked and they will be overjoyed to read your kind words. Thank you for sending your thoughts in. I wish you a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Last week, I was instructed to call back within a few days, but I've been unable to reach the MRI department despite numerous attempts. I have been waiting for over a month to schedule an appointment, facing constant delays and mistakes. Today alone, I spent 2 hours on the phone trying to speak with the MRI department, only to be told, "no one is available, call back" once I finally reached the front of the queue. This has been happening for over a week now. The service has been terrible. If you can't manage to staff your phones, please turn them off instead of wasting people's time.
Visited Diagnostic Imaging on June 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you for sending your feedback. I am so sorry you have been unable to contact the MRI department despite your numerous failed attempts to get old of the team. I completely appreciate how frustrating this must be. Please could you contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you to get the help you need. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Parking fiasco
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
We had an appointment at the fracture clinic. No problem it has a car park. Oh wait a minute, you can’t park in the fracture clinic car park even if you have an appointment as others without an appointment abuse it by parking there. Go and park in the main car park even though there are large numbers of parking spaces with bollards in front of them. Also bear in mind that most people in fracture clinic are there because they have mobility issues and therefore making them walk extra distances seems not to be patient friendly. Our visit was therefore not as smooth as it could have been.
Visited Orthopaedics on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you for your feedback. I am so sorry that you had such difficulty with parking. Attending appointments are stressful enough as it is without having to deal with parking issues too. I will make sure to pass on your comments to management. If you would like to talk about your experience further please contact my team's email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Very very slow, No communication
Rated 2 stars out of 5
by Anonymous - Posted on 06 May 2024
Went to A&E after getting an ‘appointment’ from 111. 22 hours spent there being passed around between departments who weren’t communicating at all. I understand that everywhere is short staffed but it was hard not to lose patience and ultimately pushing people to discharge themselves without receiving treatments Don’t take appointments if they don’t exist and you can’t handle the volume
Visited Accident and emergency services on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
I am so sorry you had such a poor experience when recently attending our A&E department and that you had such a long wait. I completely empathise and agree with what you are saying. I think most patients are understanding and know when they head to A&E that they are in for a long wait but it is the lack of clarity and information from staff that frustrates people and if this was given as and when staff had the updates or just explaining there is no change and a reason for it I feel it would at least mean that you was kept in the loop. Thank you for your comments I will pass this onto the department. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled A very very big Thank you
Rated 5 stars out of 5
by John knapp - Posted on 18 May 2024
Visited today after stupidly running an angle grinder through my left big toe, the speed an extra exceptional care I recieved was first class, given the reason for visit. People need to take a step back and think of the service provided given 1. Its free unlike other countries and 2. And how they managed through the pandamic which we all clapped them for. Stop complaining and thank them all for what they do.
Visited Accident and emergency services on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Dear Mr Knapp, Thank you so much for your kind words. That sounds really painful. I hope you are resting up and are on the road to recovery. I am so pleased that you received such great care and will make sure to share your feedback with the department who will be overjoyed I'm sure. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Great Staff
Rated 5 stars out of 5
by Andy - Posted on 07 May 2024
I found every one of your staff excellent this evening. I was dealt with in around 4 hours,including having an X-ray. The staff on this evening had some difficult customers to deal with and handled it exceptionally. The staff who dealt with me couldn’t do enough. Despite all the bad press I had a very positive experience. The Doctor that treated me was excellent and a credit to William Harvey.
Visited Accident and emergency services on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Dear Andy, Thank you so much for your kind words. I will make sure to pass on your comments to the staff who I'm sure will be very grateful. I'm glad you had such a positive experience. Best wishes. Josh Page (Patient Feedback Co-ordinator)
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Review titled Shambles
Rated 1 star out of 5
by Diana Roots - Posted on 11 May 2024
Disgraceful service no communication nurses so rude when you ask for update on how long to see a doctor my partner was in rapid assessment for over 6 hours not even offered a drink of water
Visited Accident and emergency services on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Dear Ms Roots, Thank you for providing your feedback. I am so sorry that you had such a bad experience. If you would like to discuss your experience further please contact my team's email address which is ekhuft.patientvoice@nhs.net I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled First class support & treatment
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I visted A&E on 2nd May 2024. Dealt with quickly in A&E reception. Assigned to UTC department. A quick assessment & more checks. A slight wait & seen by UTC GP. A quick diagnosis & prescription prepared electronically. All the team there were extremely professional & most friendly. The Team at UTC today deserve a thank you from me.
Visited Accident and emergency services on May 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you for your kind words. I will make sure to share your feedback with the team. I am glad everything ran so smoothly. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
I had a MRI appointment on sat the 13th of April around 5 pm the Team were extremely professional and empathetic to my needs. A big thank you Mandy
Visited Diagnostic Imaging on April 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you so much for your kind words. I have shared your feedback with the team. I am glad you had such a good experience. Best Wishes Josh Page (Patient Feedback Co-ordinator)
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Review titled Eye casualty advice
by Ponytail - Posted on 25 March 2024
My son has a flare up of uveitis so we call the eye triage but the call ended after a minute message so not able to talk to anyone. We tried to call eye casualty reception for advice and the receptionist quickly dismissed us telling us to call the other triage and when we ( tried to) explained that it was not possible to communicate with anyone he said they were busy then for some unknown reason ask me not to shout when I replied I wasn't ( please feel free to listen to the record call around 12.15) she hang up . This is unacceptable unprofessional and potentially negligent
Visited Ophthalmology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
I am so sorry to read about your poor experience. This is not the way we want any of our patients to be treated and I can only imagine how upsetting and frustrating this must be for you trying to get treatment for your son. Please could you contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust