University Hospital Of North Tees - Ratings and reviews
Reviews
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Review titled Excellent service at such short notice.
Rated 5 stars out of 5
by Mr David Wheatley - Posted on 10 April 2024
Following a 111 telephone call on Sunday 7th April I was given a very rapid appointment to attend emergency care at 1pm I was seen within 20 minutes having registered with the extremely efficient and caring staff at reception. My examination and preliminary diagnosis' was carried out by the medical practitioner on duty at the time who again was very professional and very very reassuring. I attended with my wife who is a medical doctor (retired) and to say we were very impressed would be an understatement. First class care received leaving us feeling that we were privileged to have been referred to North Tees Hospital.
Visited Accident and emergency services on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Podiatry
Rated 5 stars out of 5
by Graham - Posted on 10 April 2024
Evidently my review needs changing, so today I went to have my foot ulcers redressed, the podiatrist was very professional kept me informed of how my wounds were progressing, and very supportive of my on going issues I have been receiving treatment for foot ulcers for several months, (can I just say that podiatry is not on the list of departments.) I am seen at the hospital due to needing more attention, as I am a long standing diabetic, and have cancer. I have been given care by several podiatrists, evidently I can’t give names, however they are a mixed bunch of amazing caring people, very professional in their own ways. Which makes for great support at each visit. Makes my week seeing them. Evidently my review needs changing, so today I went , the podiatrist was very professional kept me informed of how my wounds were progressing, and very supportive of my on going issues
Visited Don't know on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled True heroes
Rated 5 stars out of 5
by Emma - Posted on 04 April 2024
I was admitted to the sdu on 24th March and was very poorly when I first arrived. I will be forever grateful for the care and treatment I received from all members of staff responsible for my care. Today marks the 11th day of my stay & what a difference these amazing people have made to both my mental and physical health. To them they are just doing their job, to me, its so much more than that. North Tees &Hartlepool trust you have an incredible team on the surgical decisions unit! Thank you to each and everyone of you responsible for my care over the last few weeks (this is the 3rd time I have been admitted this year).
Visited Don't know on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Great Service from Lung Health
Rated 5 stars out of 5
by Jolene Hainey - Posted on 24 April 2024
I went for a chest X-ray with Lung health dep. very, very friendly and efficient staff. They were signposting me to the correct place. Girls who were doing the chest x-ray were professional and friendly.
Visited Chronic Obstructive Pulmonary Disease on April 2024
University Hospital Of North Tees has not yet replied.
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Review titled Exemplary
Rated 5 stars out of 5
by Brenda - Posted on 10 March 2024
The hospital was clean, airy, staff friendly and helpful. Plenty of parking at very realistic pricing, far more so than other hospitals
Visited Respiratory Medicine on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Peter Taylor - Posted on 29 March 2024
I have had ongoing ear problems for 8 months and was eventually able to get an appointment with an ENT consultant. I had an MRI scan around 4 weeks prior to the ENT appointment. It was clear on entering the room the consultant had not looked at the scans as he asked me " have you had your scan" I sat down and he brought up 3 scans upon his computer screen. He flicked through them and possibly took 3 seconds on each. No exaggeration. He then said there did not appear to be anything amiss in the scans, although I read the report myself on the NHS app and there were 2 areas that stood out for me but he did not explain. I told him I'm not imagining this pain however he did not offer any advice on what it may be or to whom I should turn to next. All he offered was to return in the summer for a hearing Test. During the meeting he did not once look in the affected ear, in my throat or my nose. I was left very disappointed and the meeting lasted all of 10 minutes. I have sat suffering in silence however I am not prepared to do so any longer. The consultant in my opinion showed no interest in my well being and showed a total lack of interest.
Visited Ear, Nose & Throat on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Chris - Posted on 18 March 2024
I’d like to leave feedback for someone who was working on Ward 40 and looking after my Uncle. It was a very difficult time for myself and he was amazing, he kept me up to date every step of the way and so reassuring. He spent time listening to me and went above and beyond to help.
Visited Don't know on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Worst wait time in north east
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
Visited with acute trauma to my kid, swollen red hand had to wait 3 hours without much information about likely time to be seen or any help. Went to james cook university hospital after getting fed up where we were seen in 45 minutes
Visited Accident and emergency services on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Mum was transferred from EAU to ACU, family not advised so I turned out outside of visiting and don’t think I have ever felt quite so patronised. I was firstly told she was still on EAU. I advised she wasn’t as I had just been there but they just said well she isn’t here. I had to ask where I could go to find out where she was when they reluctantly checked their records only to find she was on their ward. They then intimated I had given the wrong surname!! When I got there, I said I noted I was outside of visiting as I didn’t know she had been moved and asked if they could make an exception under the circumstances. They hadn’t heard any of this and I had to repeat, not that they seemed to understand it any better the second time round. They simply told me the time as evidently I can’t tell the time. I was told it was protected meal time and to go away and come back in an hour and 15 minutes. My mum is not eating well just now so I could have helped her. I doubt the staff would as when I got to see her later all her belongings were dumped on the floor in green plastic bags rather than the bags she had come in with. I can only assume if they don’t have a minute (which is all it took for me) to unpack her few possessions, then I doubt they had time to help her eat. Finding her open toilet bag on the floor next to a bedpan was disgusting. I tried to speak to someone to pass on some important information and for a general update but without success. Was advised to ring back this morning to speak to a nurse but it transpires they don’t answer the phone. The lady on switchboard was very apologetic explaining they don’t have any admin on over the weekend, not sure why was told to ring then unless whoever I spoke to just wanted rid of me. As I nurse of over 30 years experience, I know first hand the pressures on the NHS but this does not excuse the way my mum and now her family are being treated. I not only feel let down but extremely embarrassed.
Visited Cardiology on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Pre Assessment Clinic
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
North tees preassement clinic - Voicemail message left to advise appointment has been cancelled after waiting 3weeks for an appointment. No explanation why and no offer of a rescheduled appointment. Tried ringing department for over 30 minutes and just keep getting cut off! At least at Hartlepool hospital when they cancel they reschedule the appointment for you the next day!
Visited Don't know on February 2024
University Hospital Of North Tees has not yet replied.