Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional and friendly
Rated 5 stars out of 5
by Chris Lavis - Posted on 29 February 2024
I had a lung flow test today and would like to say how professional and friendly the respiratory technician was. He put me at ease and talked me through the process and explained what this meant at every stage stage. Excellent treatment!
Visited Respiratory Medicine on February 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Chris Lavis, Thank you for taking the time to share your experience when attending Torbay Hospital Respiratory Department - apologies for the delayed response. I am pleased the staff put you at ease and overall your treatment was excellent. Staff always appreciate receiving such kind words and praise. Thank you again for your time. Best wishes.
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Review titled Lovely Maxiofacial team
Rated 5 stars out of 5
by Ian Mitchell - Posted on 01 March 2024
I had to have a tooth extracted, which was not straight forward due to a previous medical condition. What could have been an unpleasant experience was rendered easy by the lovely team who treated me. Not only extremely professional and efficient, but just lovely, kind, caring people who treated me with upmost care.
Visited Dentistry and Orthodontics on February 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Ian Mitchell, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
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Review titled Thank you for the support before, during & after my surgery.
Rated 5 stars out of 5
by Tammy Beeks - Posted on 29 February 2024
I would like to say a “Massive Thank You” to The Surgical Admissions, *Day Surgery, *volunteer, Urogynecologist, the Theatre Team, Anaesthetist, the person training to be a paramedic, the hospitality team, the cleaners and anyone else who helped me with my surgery yesterday 28th February 2024. I am super grateful for the support, food, compassion, empathy, efficiency and professionalism you all showed before during and after I attended. Thank you!!! ❤️
Visited Gynaecology on February 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Tammy Beeks, It was really heart-warming to hear how you felt about the care you received during your attendance at Torbay Hospital - apologies for the delayed response. Thank you for taking the time to share your positive experience, it really does mean a lot to our staff. Best wishes.
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Review titled Wonderful Care + Support
Rated 5 stars out of 5
by Peter - Posted on 10 March 2024
I would like to thank the liver nurses who managed my haemochromatosis at Newton Abbott community hospital. They were always friendly and helpful and went out of their way to provide first class treatment.
Visited Gastrointestinal and Liver services on January 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Peter, Thank you for taking the time to send your feedback relating your recent experience when attending Newton Abbott Community Hospital. I am pleased that the treatment you received from the liver nurses was first class. Once again, thank you for taking the time to email us with your kind words of appreciation which will be much valued by our staff. Best wishes.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I had reason to be concerned about a change in my breast and on Friday the 26th January, I called my GP, I saw him that afternoon and before I had even reached home, I was sent an appointment for the Breast Clinic for Tuesday 30th January at 9.30am. By 11.00am on the 30th, I had an examination, a mammogram, a scan and a meeting with the consultant, and the result. I am pleased to say I was given the all clear, but the swiftness of the service and examination was absolutely second to none. Well done to the whole team; you are definitely doing something right!!
Visited Breast cancer services on January 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Anonymous, Thank you so much for taking the time to share your positive feedback - apologies for the delayed response. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. Once again, thank you for taking the time to email us and your kind words of appreciation will be much valued by our staff. Best wishes.
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Review titled Excellent staff soo kind & reassuring.
Rated 4 stars out of 5
by Janette Coad - Posted on 02 February 2024
I was very nervous having MRI brain scan. However both the male radiographer and the female aid were so reassuring & kind it made me feel better. Thank you so much.
Visited Diagnostic Imaging on January 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Janette Coad, Thank you for taking the time to share your positive feedback, it really does mean a lot to our staff - apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Prompt and excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
Despite the trauma of requiring an emergency admission to the cardiology unit, the care, kindness, expertise and professionalism show by all the staff we encountered at Torbay Hospital was exemplary. This together with the speed and efficiency of the team to deliver the treatment required was tremendous. Well done !
Visited Cardiology on December 2023
Review titled Torbay Hospital
Replied on 12 March 2024
Dear Service User, I am sorry to hear about the trauma you have been through but great to hear about the high level of care you have received. Thank you so much for taking the time to share such wonderful feedback. I hope you are recovering well. Best wishes.
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Review titled Professional, person-centred treatment and care
Rated 5 stars out of 5
by Andy - Posted on 19 December 2023
I attended the ED when it was very busy, waiting room was pretty full. Despite this all staff were polite, friendly and professional, from the receptionist onwards. I have never received better treatment, and I've been in many hospitals as a patient, as well as previously working in the NHS in a clinical capacity for 21 years. For the 2 days I was in hospital everyone who dealt with me was warm, approachable, and despite being very busy they listened to me properly, explained their investigations ad thought processes, discussed investigations and treatment options with me, and reassured me. I have been in hospitals where the care, including my own treatment, organisation & communication was significantly worse. Communication and teamwork in this hospital appeared to be excellent. This is an indication the hospital in general has an excellent & healthy culture, with good effective leadership at all levels, and outstanding members of staff. In today's NHS, with the pressures the health service faces, and the burden placed upon all members of staff, this is no small feat. I was humbled and impressed by the care and kindness shown me, and I'm very grateful.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Andy, Thank you kindly for taking the time to give us your feedback, apologies for the delayed response. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Lovely caring team
Rated 5 stars out of 5
by Lynne Sanders - Posted on 19 December 2023
Seen this morning by the Breast Care team at Torbay Hospital following referral by my GP. Wonderful team - caring and kind . Explained all the tests and examinations fully and were so reassuring. Thanks to all the team.
Visited Breast cancer services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Lynne Sanders, Thank you for your kind comments - apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to share your positive experience, it really does mean a lot to our staff. Best wishes.
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Review titled Worst experience
Rated 1 star out of 5
by TJL - Posted on 21 December 2023
I went in with chest pains and had blood taken, blood pressure measured and an ECG done. I went into the hospital at 7pm and on the board it said average time to be attended to was 1 hour 25 minutes. 6 hours later I realised maybe I wasn't a priority and thus decided not to leave and maybe I might seen to next time when I get a heart attack.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear TJL, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net
Information supplied by Torbay and South Devon NHS Foundation Trust