Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Day Unit / Surgery
Rated 5 stars out of 5
by Michael Hughes - Posted on 06 May 2024
I was booked into the Day case unit , for an operation on my knee. From entering the building and desling with Reception staff, Nurses, physio team , Aneahtist and Surgeon. Everyone was pleasant, had time to talk , and make sure you were ok at every stage . A Big Thank You to the South Devon Health Care Trust and Torbay Hospital. Would like to give it more than 5 star. Everyone was lovely and caring. Although they are extremely busy they mske tine for everyone under their care. Thank You Again Made my stsy very easy and pleasant, felt i was in a private hostel. Nothing to much trouble. Government should look after all our NHS staff as they look after us
Visited Paediatric Surgery on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Michael Hughes, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Day Surgery Unit. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Outstandingly helpful service
Rated 5 stars out of 5
by Delighted patient - Posted on 11 May 2024
I wish to give praise to a very helpful man in the Radiology Appointments section. In brief, I had to get a dental emergency appointment (very lucky to get this) which was 30 minutes after my appointment in X-Ray Radiology on the same day. As this was a logistical difficulty I rang the Radiology Appointments department that morning and was put through to this young man. He was exceptionally kind, understanding and helpful and managed to find me an appointment earlier in the day. I know that people are all to quick to complain about NHS service and felt that I would like to redress the balance as well as sending the young man my sincere thanks for his help. He is a real credit to Torbay Hospital. Furthermore, I must add that I was treated kindly and professionally by the staff in the Radiology Department. The visit was so smooth and efficient that I managed to complete it within the 30 minutes of free parking. My sincere thanks to you all.
Visited Diagnostic Imaging on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Delighted patient, Thanks so much for taking the time to give us your feedback. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Your kind words are very much appreciated. Best wishes.
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Review titled Bad
Rated 2 stars out of 5
by Peter - Posted on 02 May 2024
After calling 111 about our 6 month old baby. We was told to go to a&e where we was told that we had an appointment in 30 minutes time which was at 10pm. Upon arriving at the a&e with our 6 month old baby we still hadn’t been seen by anyone whatsoever by 2am. Which to me to keep a baby waiting that long after being told by 111 that we had an appointment is absolutely disgusting on behalf of Torbay hospital.
Visited Accident and emergency services on May 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Peter, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net With kindest regards.
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Review titled Bad experience
Rated 1 star out of 5
by David Scott - Posted on 14 May 2024
Went to A E at Torbay Hospital after being told to by 111 at 9.15 pm on Monday 13th May 2024 with chronic back hip and leg explained to them I had been suffering for 8 days was turned away after being triaged and told to go back home by a middle aged red haired nurse after I told her I was visiting my son who lives in Newton abbot I was told go back to chesterfield and consult my doctor has they could not help me very disappointed has I’m also in my 70s
Visited Accident and emergency services on May 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear David Scott, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838 (answer phone), or by email tsdft-feedback@nhs.net
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Review titled Wonderful team
Rated 5 stars out of 5
by Abby - Posted on 01 May 2024
I was admitted onto SRU, and the staff who were caring for me were all so lovely and intentive to my needs and others around me. They made me feel at ease when my anxiety was getting the better of me and kept me smiling even through the pain. Really grateful for everything they do 😊
Visited Don't know on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Abby, Thank you for taking the time to submit your feedback regarding your recent experience when attending Torbay Hospital. Though I was sorry to learn you were admitted to SRU I am pleased that the staff were caring and made you feel at ease. I hope you are recovering well. Best wishes.
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Review titled Excellent care and friendly staff
Rated 5 stars out of 5
by Sam - Posted on 15 May 2024
I went into the day surgery unit and I cannot fault the level of care I received. Every member of staff I saw was so kind and friendly. I was well informed at all stages and made to feel relaxed and comfortable before surgery. Post surgery my care was excellent and the staff were so understanding and kind. Amazing - thank you so much.
Visited Gastrointestinal and Liver services on May 2024
Review titled Torbay Hospital
Replied on 24 May 2024
Dear Sam, Thank you for leaving your feedback following your recent visit to the Day Surgery Unit at Torbay Hospital. It was great to read that you felt comfortable and at ease by the clinical staff. I was especially pleased to read that this great care was experienced along the way into your recovery. Best wishes.
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Review titled Excellent care
Rated 5 stars out of 5
by Kim Edwards - Posted on 30 April 2024
I had an appointment at the Endoscopy Unit on 11th April and experienced excellent care from start to finish of the time I spent there. The four members of the team who carried out the procedure were faultless in every way. Truly I couldn't have had a better team of medical professionals. The screening practitioner explained everything, was understanding and reassuring, communicated well throughout the procedure, and the three nurses present were empathic and caring also. The way they all balanced patient care and professionalism was impressive and I'm grateful to them individually and as a team. The unit is comfortable and clean and the before and after procedure care was also excellent. A heartfelt thank you.
Visited Don't know on April 2024
Review titled Torbay Hospital
Replied on 24 May 2024
Dear Kim Edwards, Thank you so much for taking the time to leave such lovely feedback. It is lovely to hear that you received such great care from the whole team in the Endoscopy Unit. Once again, thank you for taking the time to submit and your kind words of appreciation will be much valued by our staff.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Janet Khatib - Posted on 02 May 2024
Having been sent to the AMU by my doctor who was worried I had a blood clot after a very long flight, I could not have had a better experience. I was seen immediately and blood tests and an ECG was done. During the time we were there we were treated exceptionally well. Offered food and drinks. All tests were done quickly. Medication was given to take home. I was given an appointment for the next day Saturday for a CT scan and results were phoned through to me. This has also been followed up with my GP. I cannot thank all the staff for being so professional and putting my mind at rest. Well done the AMU.
Visited Accident and emergency services on April 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Janet Khatib, Thank you for your positive feedback from what sounds like a worrying time for you. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. I hope you are recovering well. Best wishes.
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Review titled The NHS at its most efficient
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
Had an appointment at Endocrinology on 8.4.2024. On time, lovely welcome from Registered Nurse who was very polite and reassuring. Very helpful consultant biochemist. I was given as much time as needed and felt listened to. Really positive experience
Visited Endocrinology and Metabolic Medicine on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Anonymous, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Endocrinology Department. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Richard S - Posted on 12 April 2024
Had prostate surgery on Wednesday. The Urology team were absolutely marvellous. Wonderfully skilful, caring and gentle. Two days later I am feeling so much better. Very many thanks to you all.
Visited Prostate Cancer Service on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Richard S, Thank you for taking the time to share your positive experience, it really does mean a lot to our staff. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Glad to hear you were feeling so much better two days later. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust