The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Abysmal communications
Rated 1 star out of 5
by Judith Woods - Posted on 05 January 2024
Tried several times to reach ward 37 at different times of different days and even through the switchboard, whom I might add, didn't seem to want to bother! PALS also hopeless. The chap was also half asleep. All I want is for someone to tell my aged brother that I cannot see him due to a bad infection and to give him my love and ask someone how he is etc. Does nobody care any more?,
Visited Dementia Services on January 2024
Review titled The York Hospital
Replied on 09 January 2024
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Claire Coleman - Posted on 16 January 2024
Attended for minor op on my leg. Appointment was on time. Treated very kindly by two very efficient staff, who put me at ease. Procedure was dealt with quickly and was not a bad experience at all. Thankyou
Visited Dermatology on January 2024
The York Hospital has not yet replied.
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Review titled Speedy attention and care.
Rated 4 stars out of 5
by Lin Cooper - Posted on 12 February 2024
I reluctantly attended the A & E department, due to normally long waiting times, however I was feeling in despair in regard to my medical situation. However, I need not have worried. I was booked in by a very friendly receptionist, seen quite quickly by an equally friendly nursing sister, and then seen by a lovely doctor ! He examined me, gave me some advice, promising to write to my g.p. and he had actually read my medical file…………. !!! All of this happened in less than two hours, fantastic care and attention. Thank you all .
Visited Accident and emergency services on January 2024
The York Hospital has not yet replied.
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Review titled Experience I'll never forget for the wrong reasons...
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
We were booked 2 weeks in advance for a induction as we are over due. We got told by our midwife to call in the morning to confirm our booking is still good to go, they said yes so we set off in plenty of time. We live 25 miles away and when we got into York they phoned us to stay no beds available now. So we left as theres no reason to stay. 20 minutes later another phone call "can you come in so we can monitor you" so we turned around. In the hospital we were put in a room and my partner sat on her back for 4 hours on her back being monitored, another reason why she had to stay on it as a student midwife didn't set up the machine right so my partner had to go on it again. Time later midwife came in saying we would have to go home "but we were expecting you would be going home didn't we?" No none of the staff talked to each other or bothered to tell us sat there that we would be going home. They said "oh expect a call tonight as we might have bed available later and we'll get you sorted tomorrow instead". Tomorrow rolled around no phone call so my partner called and said "oh error in the system" even though we are over due and we are deemed a risk pregnancy we are being classed as out patient instead of inpatients they said you can come in and be monitored again. Got to the door to be buzzed in waited around for 20 minutes after multiple failed attempts pressing the buzzer, a cleaner came out saying "sorry I can't let you in but I don't know why there not letting you in there all gossiping at the desk". While today we are in with better hopes but the standards of the NHS after this experience have left me disappointed and wonder why do I bother paying taxes when NHS staff sit around a do nothing but gossip, chitchat and get paid twice my annual salary? No organisation and no guidance to help student midwifes and most of all no communication with each other and the patients...
Visited Maternity services on January 2024
The York Hospital has not yet replied.
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Review titled There's no point going there
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2024
My daughter was taken to york a&e 5 times in a week after having seizures left to wait in a&e ,for 12 +hours she is extremely ill, has had another seizure today and was unresponsive for nearly 2 hours ,she feels so unwell but refuses to wait there for hours on end ,feeling as ill as she does,
Visited Accident and emergency services on January 2024
The York Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
My 80 year old father was sent to A&E via his GP, in the middle of December, he had various test done within a couple of hours however it was 15 hours in A&E before finding him a bed. He has since been moved 3 times to different wards, there was no communication with myself (next of kin) to let me know he had moved wards, everytime I found out was when I went to visit, which was everyday, for the first few weeks. He contracted covid whilst in hospital and I can honestly say the staff on Ward 35 were delightful, I got more answers from the head nurse on Ward 35 than I had from any other member of staff in the other wards. After nearly 5 weeks my father is still in hospital and they won't let him out until his care package is in place, this was sent as a refereral by occuptional health on Friday 28th December and I still haven't heard anything. As you can imagine being in hospital is actually now doing more harm than good and the communication from staff is not good keeping next of kin informed, I would not recommend York hospital to anyone.
Visited Don't know on January 2024
Review titled The York Hospital
Replied on 09 January 2024
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled You need to put a category for Wards or admissions
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
if you do not have a category for Wards then you cannot get reviews of elderly peoples care in the wards when they need help to feed, toilet, and wash. You must change this so you can see if things are going well and gather this information. Wards - my father arrived on ward 14. His body & legs are all twisted and it is clear he cannot walk easily. He was put in a bed furthest away from the toilet, even though his visit was for chronic diahorrea and he is always desperate for the toilet. He was left for 4 hours without even a glass of water. When I asked for a cardboard bottle for him to urinate into they said they had run out. Nobody spoke to him about a strategy for toileting or asked him what his needs are. He was in agony and they refused to let him take his pain killers saying that they need to meet with a doctor before every dose. He was supposed to not eat for 8 hours and take 2 doses to clear his bowel. Instead of giving him the first dose straight away they made him wait for 8 hours before the first dose. This is a man who weights 8 stone being deprived of food for 16 hours instead of 8 hours and deprived of water and a way to toilet himself. If someone clearly cannot get to the toilet...how can there be no assessment made by a nurse so that they dont soil themselves? We were just told that a commode was on its way and that arrived after 6 hours.
Visited Don't know on January 2024
The York Hospital has not yet replied.
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Review titled Amazing care.
Rated 5 stars out of 5
by Natalie - Posted on 20 January 2024
Visited with my daughter who had suspected fracture . Was seen and given pain relief and x rated within 30 mins and after treatment given . Superb care and all staff we came across from the staff in children waiting area in accident and emergency to the radiographers to the lovely practitioner we saw to get the boot were all amazing and so kind . Really impressed . Keep up the fantastic work you all do . So grateful
Visited Accident and emergency services on January 2024
The York Hospital has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Tracy Richards - Posted on 04 February 2024
Having had surgery 26/1 came out of theatre then went onto recovery room then onto ward 16 I'd like to thank all the staff who were there to care for me you were all so wonderful and very caring throughout my 5 day stay made me feel at home. Loved to see all the different members of my care team come onto the ward every morning to see how things were. Plenty of food choice to and the food was amazing . Thank you all
Visited Colorectal cancer services on January 2024
The York Hospital has not yet replied.
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Review titled Cipher ward
Rated 5 stars out of 5
by Ann Matthews - Posted on 31 December 2023
Arrived in AE after being taken off train on my journey home, can only praise everyone who looked after me when I was on my own miles from home and anxious
Visited Accident and emergency services on December 2023
Review titled The York Hospital
Replied on 04 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust