The Royal Victoria Infirmary - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by James - Posted on 12 April 2024
Was referred immediately by my GP and was dreading going due to horror stories of A&E in the media. Turned up at 8.30am on a Tuesday, less than 20 persons waiting, Staff friendly, Place clean and was given clear instructions of the A&E consultation process. Took my turn and was seen within 1hr and results within two. Top work and excellent.... It makes want to be ill so I can visits again :)
Visited Accident and emergency services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 16 April 2024
Thank you for taking the time to leave your feedback regarding your care at the A&E department, RVI. We are pleased that you found the staff to be friendly, you were given clear instruction and you were seen to in good time. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Excellent
Rated 5 stars out of 5
by Denise Hegyesi - Posted on 19 April 2024
Brillant care and finding the root of the problem and sorting my thyroid out.thank you so much for your care and quickness .
Visited Endocrinology and Metabolic Medicine on April 2024
Review titled The Royal Victoria Infirmary
Replied on 22 April 2024
Thank you for taking the time to leave your feedback regarding your care at Endocrinology at the RVI. We are pleased that you found your care to be brilliant and they were able to sort out your thyroid. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Outstanding care and responsiveness for IBD
Rated 5 stars out of 5
by Nikki - Posted on 02 May 2024
From first appointment through to diagnosis and ongoing, long term treatment, the IBD team at the RVI have been an absolute blessing. Cannot fault any element of the care I have received through a very difficult and worrying time. IBD Nurses are responsive, easy to contact and so patient and caring, and my consultant has been equally caring, professional, thorough and reassuring. All involved in my care truly deserve every recognition and praise, they are a credit to the RVI. Thank you!
Visited Gastrointestinal and Liver services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 03 May 2024
Thank you for taking the time to leave your feedback regarding your care with the Gastrointestinal and Liver services at the RVI. We are very happy that your experience with the team has been positive and you have found the staff to be caring and professional. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Although very busy, care and attention was very good. Kept up to date on what would be happening. Staff were very patient with elderly dad who was anxious and they reassured him
Visited Accident and emergency services on April 2024
Review titled The Royal Victoria Infirmary
Replied on 03 May 2024
Thank you for taking the time to leave your feedback regarding your experience at the Emergency Department, RVI. We are pleased that the care and attention staff provided for your dad was very good and they were able to reassure him. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Terrible on site pharmacy
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2024
The look of the pharmacy is awful. Staff are borderline rude and unable to give estimates for prescriptions or wait times despite waiting over 2 hours for a repeat prescription. Car park tickets free for 20 mins but ended up paying for 2 hours. Pharmacy were unable and unwilling to help transfer the prescription to a more convenient location.
Visited Don't know on April 2024
Review titled The Royal Victoria Infirmary
Replied on 22 April 2024
We are sorry for your recent experience with the Pharmacy department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Gate keeping receptionist
Rated 2 stars out of 5
by Tammy - Posted on 30 April 2024
Refused to let me speak to my gynecologist for my appointment after I waited 15 mins for his call. Fobbed off no other appointment available for some time. Will have to wait weeks for another appointment.
Visited Gynaecology on April 2024
Review titled The Royal Victoria Infirmary
Replied on 02 May 2024
We are sorry for your recent experience regarding your appointment with the Women's Services and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Terrible behaviour
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
Staff have no compassion when it comes to dealing with anyone with dementia and just shouts and tells the person to shut up and get back to bed
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience of staff dealing with patients who have dementia and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Professional caring practice
Rated 5 stars out of 5
by Tracey Clough - Posted on 25 March 2024
My experience today was brilliant from start to finish. Staff were friendly kind and caring throughout my time being there explaining everything that was going to happen in such a lovely way.
Visited Gynaecology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 26 March 2024
Thank you for taking the time to leave your feedback regarding your care at Women's Services at the RVI. We are pleased that your experience was brilliant and the staff were kind and caring, keeping you informed throughout your care. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Fantastic care
Rated 5 stars out of 5
by Hazel Jackson - Posted on 04 April 2024
I was a patient between the A&E ward, Assessment Ward and Ward 42 over a 2 day period at the beginning of April 2024. The care between all 3 wards and departments was amazing. The staff were so caring and reassuring, particularly as I was so poorly when I was initially admitted. I truly couldn’t fault the care, attention and reassurance as I needed a lot of assistance when I first went in but not once was I made to feel a nuisance. I hope my thanks can be passed on to them
Visited Stroke on March 2024
Review titled The Royal Victoria Infirmary
Replied on 16 April 2024
Thank you for taking the time to leave your feedback regarding your experience with the various services at the RVI. We are pleased that you found your care in all the departments to be amazing and the staff were caring and reassuring. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Degrading
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Been told i am naughty by a health Care assistant for needing to use the commode. She was very rough when helping me get onto the commode
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience with the Gastrointestinal and Liver Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.