The London Independent Hospital - Ratings and reviews
Reviews
-
Review titled Fantastic advice and support
Rated 4 stars out of 5
by Debbie - Posted on 23 April 2024
My final visit for a physio session after hip surgery. Great support and encouragement from the physiotherapist. I was encouraged to use the gym equipment but with lots of support. Helps to build up your confidence to use them independently. Thank you very much to the team. I feel very confident now to continue exercising at home and at my local gym to build up the strength in my leg.
Visited Physiotherapy on April 2024
Review titled The London Independent Hospital
Replied on 25 April 2024
Dear Debbie, Thank you for sharing your positive experience! We're delighted to hear that you feel confident in your recovery journey. Keep up the great work! Best wishes, Team at London Independent Hospital
-
Review titled Cancelled my appointment
Rated 2 stars out of 5
by Shaheer Akbar - Posted on 17 April 2024
I got the appointment after 3 months for city scan it was on 18th of April. However, today 17th April i received a call from hospital that my appointment is cancelled i asked about the next appointment they said we don’t know. What does it mean shall I have to wait for another 3 months?
Visited Don't know on April 2024
Review titled The London Independent Hospital
Replied on 18 April 2024
Dear Shaheer, Thank you for bringing this to our attention. We apologise for any inconvenience caused by the cancellation of your appointment. We understand the importance of your scan and have raised this to the relevant department, Our team will work diligently to find you the next available appointment slot and ensure minimal disruption to your care. Best wishes, Team at London Independent Hospital
-
Review titled Do not answer phones or respond to emails
Rated 2 stars out of 5
by Lisa Fretwell - Posted on 08 February 2024
I sent a referral over a week ago by e-mail, as i was told to do this, iv heard nothing, cannot contact by phone as no one answers, left my name and number numerous times over 4 days but nothing, so so frustrating.
Visited Diagnostic Imaging on February 2024
The London Independent Hospital has not yet replied.
-
Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
Had CT scan 20th February still waiting for results! To my understanding this is a private hospital, never waited this long for similar results from NHS absolutely terrible service. My mental health is in tatters waiting and not knowing my results.
Visited Ear, Nose & Throat on February 2024
Review titled The London Independent Hospital
Replied on 09 April 2024
Dear Sir/Madam, Thank you for your feedback. We sincerely apologise for any distress or inconvenience this may have caused. Please be assured that providing timely and efficient care is our utmost priority. We understand the importance of receiving test results promptly, especially when it comes to your health and peace of mind. This has been escalated to our team to ensure that your results are expedited as soon as possible. Additionally, we will follow up with the relevant departments to ensure that any future communication regarding your results is handled promptly and with the utmost care. Best wishes, Team at London Independent Hospital
-
Review titled No One answers the phone and the voicemail box is full
Rated 2 stars out of 5
by Emma Connolly - Posted on 29 January 2024
I have tried to call this hospital numerous numerous times over the last 3 months, no one answers the phone, its very frustrating, how are we meant to communicate? I have sent emails but get generic replies. How are you meant to actually speak with a person and arrange an appointment???
Visited Don't know on January 2024
Review titled The London Independent Hospital
Replied on 31 January 2024
Dear Emma, Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in attempting to reach us. We understand the importance of effective communication, and apologise for any inconvenience caused. We have investigated this matter and will address the underlying issues in our communication channels. In the meantime, we assure you that we are committed to resolving this matter swiftly. Your patience and understanding are greatly appreciated. Best wishes, Team at London Independent Hospital
-
Review titled Unorganized
Rated 1 star out of 5
by Atefeh Eshraghi - Posted on 20 January 2024
I had an Appointmet with a Gynocologist with this hospital in December 2023 . The gynecologist give me a paper for scan and blood test . When I went to book them they took the papers from me and they told me they will send me the appointments . After one month I tried to contact them via phone . Their phone lines do not work . I attended the hospital after waiting for one hour they told me that they have lost all the papers in regards to the scan . They will call me next day as they need to get them from the doctor again . They never called me and I am now worried if they can not even mange my scan date , how can I trust them and go under treatment with this department . This hospital has no organisation they have no computer system to store information . They still use hard copy papers to arrange scans and they do not have enough staff to deal with phone calls . It’s very surprising that they have made this pretty hospital with no gear to run it . If you are private patient please consider your other options as I have had many experiences with different hospitals and nothing like this . I think the people who mange this hospital should really think about the infrastructure of this hospital not just a pretty floors and walls .
Visited Gynaecology on December 2023
Review titled The London Independent Hospital
Replied on 24 January 2024
Dear Atefeh, Thank you for bringing your concerns to our attention, and we sincerely apologise for the inconvenience you have experienced during your interactions with our hospital. We understand the importance of efficient and reliable service, and we regret that we fell short of your expectations. Your experience has shed light on areas where we need improvement. Rest assured that we take your comments seriously, and we are committed to addressing these issues promptly. We are actively investigating the lapses in our system that led to the misplacement of your paperwork and the subsequent lack of communication. Please be assured that we are taking corrective measures to prevent similar incidents in the future. Once again, we apologise for any stress or inconvenience this situation may have caused you. Your feedback is invaluable, and we are dedicated to learning from it and making the necessary improvements. Best wishes, Team at London Independent Hospital
-
Review titled Excellent treatment, but terrible when telephoning
Rated 4 stars out of 5
by Mrs Seleena Veale - Posted on 16 February 2024
I can fault the treatment + care my Dad has received when I have taken him to his many, many appointments. However, trying to telephone the hospital borders on ridiculous! I have tried lots of times to make enquiries or change appointments but can never get through. I have left several messages on the answer machine but have never had a response.
Visited Don't know on December 2023
Review titled The London Independent Hospital
Replied on 07 March 2024
Dear Seleena, Thank you for taking the time to share your feedback regarding your experiences with our hospital. We greatly value your input as it helps us identify areas where we can improve our services. We are delighted to hear that your father has received excellent treatment and care during his appointments. Providing exceptional care to our patients is our utmost priority, and we are pleased to hear that we have met your expectations in this regard. Best wishes, Team at London Independent Hospital
-
Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
My son saw an ENT person today. I flew in from overseas because I’m concerned about his symptoms. Both him and his friend arrived home in a state of disbelief after the visit. Little concern, discussion, results were discussed apart from further balance tests and a ‘ go see your GP’. A short consultation -an in and out - is insufficient for someone who has had symptoms for 3 weeks which inevitably leads medical doctors to go through a process of elimination. This, 3-minute consultation was unacceptable. The unprofessional, uncaring attitude has resulted in a person who relies on medical expertise unable to trust them. Patients deserve better. You don’t deserve patients.
Visited Ear, Nose & Throat on November 2023
Review titled The London Independent Hospital
Replied on 22 November 2023
Dear Sir/Madam, We are sorry to hear that you were unsatisfied with the services you received. We strive to provide exceptional services for all of our patients. We will look into this matter. However, if you would like to delve further into this, please send an email to LIHPatientFeedback@circlehealthgroup.co.uk and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
-
Review titled NHS Service Very Poor
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I had an appointment with the NHS outpatient service 2 months ago. The doctor - for the first time - actually listened to what I had to say and noted me down to be scheduled for surgery. I was very happy. However, I have since not received a letter or call for the appointment. I cannot get through to a human being with NHS at the hospital, there is only an answering machine and no one ever calls back. This is just no service at all, there should be a way to actually contact people and get information.
Visited Gynaecology on November 2023
Review titled The London Independent Hospital
Replied on 23 November 2023
Dear Sir/Madam, We are sorry you were dissatisfied with your experience. Communicating effectively is an important aspect of optimizing our patient's and visitors' experiences. Could you please send an email to: lihpatientfeedback@circlehealthgroup.co.uk with your contact information and someone from our team will be in touch. Best wishes, Team at London Independent Hospital
-
Review titled Absolutely disgusting
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Can never seem to get through on the phone, when you finally do get put through to imaging there's no answer, leave a answerphone message to call back and they never do
Visited Diagnostic Imaging on August 2023
The London Independent Hospital has not yet replied.