The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The James Cook University Hospital.
Reviews
-
Review titled Expect long delays without communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2024
My first Urology consultant appointment was Friday 19th January. 15 weeks later I am still awaiting receipt of a report and a follow up Cystoscopy appointment.
Visited Urology on January 2024
The James Cook University Hospital has not yet replied.
-
Review titled Professional compassionate and caring staff
Rated 5 stars out of 5
by Paul sBridgett - Posted on 12 February 2024
Following cardiac surgery on 17th of January I can only congratulate all of the staff supporting patient care & post surgery recovery on Ward 32. The professionalism of the staff was exceptional I could not fault any aspect of the care I received during my stay. A big thank you to you all.
Visited Cardiothoracic surgery on January 2024
The James Cook University Hospital has not yet replied.
-
Review titled Saved a Mum days of worry
Rated 5 stars out of 5
by Hayli Ingram - Posted on 02 January 2024
I am a second time mum, who didn't realise how anxiety provoking the second time would be. After worrying about my new little one for a week we went to peads A and E and had him checked. He was perfectly fine but the time taken by the nurse practioner and staff nurse to offer reassurance and advice was amazing, it really settled my partner and I. I'm sorry I have forgotten your names but the two nurses who worked the 23rd December night shift and talked to two shattered parents about the size of babies tummies ... thank you!!!!
Visited Children's & Adolescent Services on December 2023
The James Cook University Hospital has not yet replied.
-
Review titled Thank you just isn't enough
Rated 5 stars out of 5
by Linda Johnson - Posted on 10 January 2024
My husband was blue lighted to James Cook on December 5 2023 as he was having a heart attack. When I got there ( We live in Durham) he was in intensive care, unconscious. The staff were very welcoming to me and my family. They kept me informed what was happening with the plethora of machines and tubes he was covered with. I'd never been in an Intensive Care Unit before and I was, and still am, in awe of the staff at James Cook. They fought so very hard to save my husband, they threw everything they had at him. Sadly it was not to be. The professionalism, the dignity, compassion and care shown towards both Keith and myself I've never experienced anywhere else. Myself and my family will be eternally grateful for everything they did to try and save Keith and also for their compassion towards us after he died. We will never forget you all, you made a dreadfully stressful and heartbreaking situation easier for us to deal with. No-one or any other hospital on this planet could have done more for Keith than James Cook Intensive Care 2 did. If your expertise alone could have saved him, Keith would have lived forever. God bless you all xxx
Visited Intensive Care on December 2023
The James Cook University Hospital has not yet replied.
-
Review titled Audiology Outpatient
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Audiology are always so good at communicating with me over the phone when I need to call to sort things out for an elderly relative. It’s a friendly service with a smile too when I call at reception for batteries or to hand over the hearing aids for repair. Thank you Audiology.
Visited Don't know on December 2023
The James Cook University Hospital has not yet replied.
-
Review titled Fantastic hospital
Rated 5 stars out of 5
by Gillian smith - Posted on 04 December 2023
I was brought by ambulance last night and went in the triage department seen by very nice kind staff,then went into a cubicle and received the best care,even though the staff were very busy they were exceptional I have never had a bad experience in James Cook
Visited Accident and emergency services on December 2023
Review titled The James Cook University Hospital
Replied on 08 December 2023
Dear Gillian, Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
-
Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
The two members of staff that performed my ultra sound scan tonight were amazing. So kind and considerate explaining every step of the way. We are so very lucky to have this hospital and the amazing dedicated staff who work there. Thank you so much to these two ladies I wish I could remember your names but it was gynaecology outpatients.
Visited Gynaecology on December 2023
The James Cook University Hospital has not yet replied.
-
Review titled Lack of communication
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
I turned up for my retuximab infusion only to be turned away because I'd had a covid booster 2 weeks ago. I was not aware of this and apparently I'm not the only person this has happened to. I've waited 3 months for my appointment. Maybe a head's up on the appointment letter would be a good idea.
Visited Rheumatology on November 2023
Review titled The James Cook University Hospital
Replied on 16 November 2023
Good morning, Thank you for your feedback in relation to your experience at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had reason to contact us regarding a lack of communication. If you would like to discuss your concerns, please contact the Patient Experience Department by calling 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net. Kind regards, Tracy Patient Experience Officer
-
Review titled 1 year wait on appointment
Rated 4 stars out of 5
by Deepti Neelkantan - Posted on 02 November 2023
Hi there, I been having constricted breathing for more than a year and my GP referred me to ENT department on 23 Nov 2022 and I have still not received an appointment from this team. I called the department in July and they said wait period is 12 months minimum and I am coming close to this. But I have had no appointments thought the post. I am suffering with my breathing and they don't seem able to see me and resolve my issues.
Visited Ear, Nose & Throat on November 2023
Review titled The James Cook University Hospital
Replied on 16 November 2023
Dear Deepti, Thank you for your feedback in relation to the ENT Department at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your experience. If you would like to discuss your concerns, please contact the Patient Experience Department by calling 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net. Kind regards, Tracy Patient Experience Officer
-
Review titled Great team of surgeons
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I have had 2 abbsesses drained and each time made me feel at ease also talked about wat there were doing lovely people also thanks to staff on ward 37 and staff in a/e who were really lovely and helpful and especially to a nurse practitioner who looked after me and noticed that something was wrong with my observations thanks again
Visited Accident and emergency services on November 2023
Review titled The James Cook University Hospital
Replied on 14 November 2023
Good afternoon, Thank you for your feedback in which you express your gratitude for the care and treatment you received from the South Tees NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers on ward 37 and A&E, so the members of staff are made aware of the positive feedback. Kind regards, Tracy Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust