The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The James Cook University Hospital.
Reviews
-
Review titled A task not a person
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
Whereas on the one hand the Doctors, Nurses and HCAs’ were so kind, caring and empathetic towards my elderly parent, the transfer of care team / hospital social worker just saw him as a name that had shown up on her computer in box, a name that needed pushing on to the next department. He wasn’t a person with increasing care needs of which needed in depth discussion with him, his family and the care facility to help him move forwards to achieve a successful discharge and quality of life, he was just another task and not a person. I am disappointed in the hospital social worker.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
-
Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Asked to ring back if treatment didn't work. and make a further appointment. After one hour, seven phone calls, multiple call transfers, multiple dead end voice mail boxes, I can't make another appointment. This is in reference to the Eye Out Patients Department.
Visited Ophthalmology on May 2024
The James Cook University Hospital has not yet replied.
-
Review titled Wonderful surgeons and staff
Rated 5 stars out of 5
by Gill Wrigley - Posted on 08 May 2024
I would like to leave positive feedback and warm thanks for the surgical team who operated on my husband in the early hours of this morning. I will probably not be able to met you in person so I want to make sure you know how much we appreciate the work you do and the incredible level of expertise and skill. Many kind thanks to the whole team - you are greatly appreciated.
Visited Neurosurgery on May 2024
The James Cook University Hospital has not yet replied.
-
Review titled Audiology appointment
Rated 5 stars out of 5
by Avis Carr - Posted on 13 May 2024
I have had a couple of occasions to ring the audiology department to request appointments for hearing tests at East Cleveland hospital. The young lady who spoke to me was extremely helpful in securing convenient times etc for me. Exemplary service from her.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
-
Review titled Answerphone ignored
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2024
Excellent experience with my father's Cochlear Implant. However, trying to get his processor sorted is proving a nightmare. They ignore answerphone messages regularly, I have been trying to get a response for 5mths despite leaving 6 messages! Totally unprofessional and not what I expected from this hospital.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
-
Review titled Poor
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2024
Ward 1 - Staff took umbrage towards a family member calling in once a day to ask for an update on an elderly relative. For varying reasons, (distance, disability, illness) not all relatives can visit and again, for varying reasons not all extended families communicate with each other / share information. It can take hours to actually get through to Ward 1 only to be greeted in an extremely rude manner by Staff.
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
-
Review titled Very Good
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Podiatry Outreach ~ Although it takes a long while to get to the top of the list for podiatry housebound home visits, whilst waiting the admin staff are so friendly, polite and informative when carers call to check up if an elderly person is nearly at the top of the home visit list.
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
-
Review titled Third world worthy, avoid at all costs.
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2024
cancel important life changing appointments and reschedule said appointments months and months later, been waiting for my appointment nearly 3 years, they don’t answer correspondences, lie on the phone saying they will contact me and don’t, I’m just going to save up to go private, the nhs isn’t a charity we pay for this with our taxes and the service is third world worthy.
Visited Oral and Maxillofacial Surgery on April 2024
The James Cook University Hospital has not yet replied.
-
Review titled Spinal injuries rehabilitation unit
Rated 5 stars out of 5
by Elizabeth Campbell - Posted on 19 April 2024
Highly recommended, the staff are so caring and considerate. They are so patient and thoughtful. The staff we so friendly, and outgoing. The ward was really clean and tidy. The food was very nice and a good choice. Thank you to all the staff that look after me. 5* review from me. No faults
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
-
Review titled Disabled Parking
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
While driving around the Carpark’s on site for over 45 minutes in an attempt to look for a disabled space with my mum, who is in a wheelchair, I was absolutely appalled and frustrated to find at least 10 staff vehicles all with South Tees badges displayed in their windscreens parked in disabled spaces without displaying a blue badge!!! Come on James Cook, surely you are more than aware that this is happening on a daily basis, you must have the staff’s registration numbers logged to enable the parking enforcement officers to contact the departments to move their cars! Personally I would name and shame them! These staff members are clearly breaching NHS shared trust values within the NHS constitution, and they must be held accountable
Visited Don't know on March 2024
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust