The Horder Centre
The Horder Centre, St. Johns Road, Crowborough, East Sussex, TN6 1XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Guided ultrasound steroid knee injection
Rated 5 stars out of 5
by Maria Sugars - Posted on 23 May 2024
I'd like to thank the NHS doctor and his male nurse for making me feel so much at ease for the above procedure. They were both very pleasant and jovial and very reassuring at all times. Great service.
Visited Pain Management on May 2024
Review titled The Horder Centre
Replied on 23 May 2024
Thank you for your positive feedback about your visit to us at The Horder Centre. We are thrilled to hear that the teams involved in your care were able to make you feel reassured and at ease throughout your procedure. Kind regards The Horder Centre
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Review titled Wonderful experience
Rated 5 stars out of 5
by Katherine McDonald - Posted on 16 May 2024
Everything about my experience at the Horder Crowborough has been exceptional: the people, the rooms, the cleanliness and how I was made to feel welcome and important. In particular I would like to commend my surgeon and theatre nurse. I was nervous about my surgery but need not have been. Thank you all.
Visited Orthopaedics on April 2024
Review titled The Horder Centre
Replied on 17 May 2024
Thank you for your kind words about the teams involved in your care and about our facilities at The Horder Centre. We are delighted to hear how pleased you are following your visit to us. Kind regards The Horder Centre
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Review titled Excellent care
Rated 5 stars out of 5
by Rosemary White - Posted on 02 March 2024
I was very nervous regarding my full hip replacement I received excellent care everyone at the horder centre was so kind everything was explained to me I am doing extremely well no pain a miracle every day gets a little better I am a dancer I love walking and to be able to resume these when recovered is just amazing I thank everyone for giving me my life back
Visited Orthopaedics on February 2024
Review titled The Horder Centre
Replied on 12 March 2024
Thank you for providing such wonderful feedback following your experience at The Horder Centre. We are delighted to hear how pleased you are with the service and care you received. Kind regards The Horder Centre
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Review titled Exceptional
Rated 5 stars out of 5
by Penelope Ann Baker - Posted on 20 February 2024
Words cannot express the gratitude I have for everyone at The Horder Centre during my knee replacement. What an amazing team they have from the receptionist to the surgeons who made me feel so welcome and definitely put my nerves at ease. All the staff had smiles on their faces especially the nurses, doctors, physios, and all who took part in my hospital stay. I went from feeling nervous to calm which helped me through every part of my stay. I had a really nice private room with all the comforts I needed including nice food. Thank you everyone again including my surgeon and all theatre staff for taking my pain away and making me a new woman. Thank you. Thank you.
Visited Don't know on February 2024
Review titled The Horder Centre
Replied on 20 February 2024
Thank you for sharing your positive feedback about your experience at The Horder Centre. We truly appreciate your kind words about all the teams involved in your care. Your satisfaction is our priority and we are delighted to hear that we made you feel at ease. Kind regards The Horder Centre
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Review titled Excellent care
Rated 5 stars out of 5
by Patricia Weston - Posted on 04 March 2024
From the time I arrived until I left, I was treated with respect, care and kindness. The surgeon for my Total Hip Replacement along with his team were excellent, respecting my wishes as were the nursing staff and physio team. I cannot fault this hospital. I would highly recommend it for hip surgery.
Visited Orthopaedics on January 2024
Review titled The Horder Centre
Replied on 12 March 2024
Thank you for taking the time to leave a positive review. We are extremely pleased to hear you had a fantastic experience at The Horder Centre. Kind regards The Horder Centre
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Review titled Impressive
Rated 5 stars out of 5
by Ann Lovering - Posted on 17 February 2024
I went for an MRI in January. I was advised to arrive 10 mins before my appointment. I was pleased to find a parking place as less of spaces is always stressful in Pembury and Maidstone hospitals. I went to the entrance as requested and was welcomed by a very warm helpful receptionist who rang to the right department for me and informed me that I could go to the department immediately. I was met with two young men who introduced themselves ns explained the procedure. I did not have tp remove my clothing (except my underwired bra) which surprised me as I have had several MRIs and always had to undress. I had the prcedure and was on my way home within 30 minutes of arrival. The best experience of a hospital I have ever had and I have been to a lot of hospitals in my 87 years! Thank you. Brilliant.
Visited Don't know on January 2024
Review titled The Horder Centre
Replied on 19 February 2024
Thank you for sharing your positive feedback about your experience at The Horder Centre, we truly appreciate your kind words. Your satisfaction is our priority and we are delighted to hear that our staff provided you with great service. Kind regards The Horder Centre
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Review titled Exemplary Service
Rated 5 stars out of 5
by Allan Dell - Posted on 27 November 2023
On two occasions in the past six months I have been in The Horder Centre for complete knee replacement surgery and would like to take this opportunity to thank all the staff at The Horder for first class service and care.
Visited Orthopaedics on November 2023
Review titled The Horder Centre
Replied on 28 November 2023
Dear Mr Dell, Thank you for your kind words. We take great pride in ensuring our patients receive outstanding care throughout every step of their journey with us. We’re delighted to hear how pleased you were with both of your experiences at The Horder Centre. Kind regards The Horder Centre
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Review titled Outstanding Treatment
Rated 5 stars out of 5
by Patrick Harris - Posted on 19 November 2023
In the past year I have had both my knee joints replaced at The Horder Centre. What a success! On both occasions, the process ran like clockwork. At all times I felt that the staff were very professional and, from the start, they were reassuring and put me at my ease. The process and risks were well explained and, by the time it came to the procedure itself, I felt very confident of a positive outcome. The skilled surgical team and the professional and very caring support of the nursing team ensured that pain was kept to a minimum, which aided a swift initial recovery and ensured no nasty surprises for me after I left the hospital. I am now six weeks on from the second operation, continuing with the prescribed rehabilitation exercises and walking unaided. All praise to everybody involved at The Horder for ensuring such a positive outcome. Thank you so much.
Visited Orthopaedics on October 2023
Review titled The Horder Centre
Replied on 21 November 2023
Dear Mr Harris, Thank you for taking the time to leave a review. We are extremely pleased to hear about your positive experiences at The Horder Centre. We will pass on your kind words to all of the teams involved in your care. Kind regards The Horder Centre
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Review titled Foot Operation
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
The whole experience was well prepared, thought out and administered by the staff. Consideration was always given to the patient.
Visited Don't know on June 2023
The Horder Centre has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by nigel c. #19 - Posted on 19 June 2023
The whole experience from walking through to reception to departing approx 2 days 4 hours later for my hip replacement could not have been better. Every single member of staff who I came across, medical or otherwise, all seemed interested in my procedure, recovery and general well-being. I could not recommend The Horder highly enough. Quite superb.
Visited Orthopaedics on June 2023
The Horder Centre has not yet replied.
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