The Chaucer Hospital - Ratings and reviews
Reviews
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Review titled Excellent care!
Rated 5 stars out of 5
by Taylor - Posted on 17 March 2023
My husband recently had to have diagnostic procedure for which he was very anxious. Both the nursing staff and Consultant, Dr Nunes, could not have been more caring or considerate of his needs throughout his procedure and during the follow up appointment. His anxiety was treated with the upmost respect which would encourage him to have similar procedures if they were necessary. Thank you so much!
Visited Gastrointestinal and Liver services on March 2023
Review titled The Chaucer Hospital
Replied on 28 March 2023
Thank you again for taking the time to let us know how we did. I will pass this feedback over to Dr Nunes, and the nursing team who work hard to prioritise patient care. Thanks again, best wishes, Louise
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Review titled its about Cash not Care
Rated 2 stars out of 5
by Anonymous - Posted on 03 March 2023
whilst there is no doubting the clinical care carried out is good, my experience at the hospital has been poor due to the blatant prioritisation of cash over care. From cancelling a patients procedure at the last minute as they were concerned a rehab bed might not be available directly after the procedure and they would therefore have to look after them within the hospital longer and therefore reduce their profit. Through, discharging a patient early with no home care, again to avoid extra days stay. To a parking management system that gives out parking tickets in the time you can walk an 80 year old on crutches in through the doors to reception and get back to your car.
Visited Don't know on March 2023
Review titled The Chaucer Hospital
Replied on 15 March 2023
I am sorry to hear that you were not happy with our communication and service at the Chaucer hospital. We strive to keep our patients up to date on any changes or cancellations but I understand that we may have fallen short in this instance. Thank you for your review, we're sorry to hear that you had a poor experience with our car parking facilities. I apologise for the inconvenience and I would encourage you If you would like further clarification, please email us at chaucerexecutivesuite@circlehealthgroup.co.uk and include your name, date of birth and postcode. One of our team will get back to you as soon as possible. Kind regards, Louise
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Review titled A Great Practice
Rated 5 stars out of 5
by Sharon Smithers - Posted on 21 September 2022
I was shown into my room at the Chaucer on Saturday by a kind porter. Then saw different members of staff about my procedure of left knee operation, which was reassuring, and put me at ease, as I was nervous. Waited in queue for operation, which was fair enough, was instructed what I should do beforehand, then walked down to operating theatre by a member of Staff. They put me at ease for operation, and it was very successful thank you to everyone involved, each day I get stronger and we'll.
Visited Don't know on September 2022
The Chaucer Hospital has not yet replied.