Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding ENT Consultant/Surgeon
Rated 5 stars out of 5
by B Roe - Posted on 17 May 2024
A consultant and surgeon in the ENT Department has taken care of me since my tumour surgery and radiotherapy in 2021. In my most recent visit (as with all previous visits) his examination was thorough, his explanations were clear, his knowledge and advice were excellent, and he was compassionate and listened carefully. I continue to have complete confidence in his surgical and clinical care. Five stars aren't enough.
Visited Ear, Nose & Throat on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Nurse Assistant No empathy
Rated 2 stars out of 5
by Witnessed Enough Failures - Posted on 02 May 2024
There are nurses here who suffer from chronic lack of professionalism and empathy. Visited A&E after my partner was brought in by ambulance through excellent care from paramedic who gave her morphine at home to reduce the pain. As expected it wore off after a while and her pain between her rib cage and lungs came back rapidly. I asked a nurse, the first one did not request the doctor to prescribe morphine. As usual, with nurses here you have to ask twice otherwise it will cost you, one day! I did ask a different nurse and turns out the first nurse did not request it. It got worse because when I asked at another time a nurse assistant, the one in brown clothes - she was set engrossed in a conversation. Despite politely asking her she responded moodily asking me to wait and responding with the most foul looking face and mouth! I only told her straight that is un expected behaviour and rude. She just went about other patients, but not addressing the patient with dignity who is in pain. Well it happens I am a professional in customer services and work in a capacity that covers NHS. I know some are frustrated , but to equally bring her own life issues to work is disdain and dissapointing to other NHS professionals who do their job with pride ! Moral of the story , ask staff twice to confirm actions or requests are carried out. And importantly correct and call out any poor behaviour. It helps other patients get better treatment too.
Visited Accident and emergency services on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Wonderful caring professional staff
Rated 5 stars out of 5
by Paul lynn - Posted on 21 May 2024
Having had the misfortune of cancer diagnosis and not being sent to my local hospital for treatment I was understandable sceptical of my treatment. I can say that while I am not allowed to name individuals in this review I can name thair titles. From the consultant to the support nurse the anesthetist the prep staff the nursing staff and in fact any of the staff I came in to contact with this hospital exceeded any expectations I might have had. If I could mark the out of 10 I would have given an 11 because although I was in bits after my operation the nursing staff of c32 ward went above and beyond just caring for me. These people collectively are an absolute credit to the NHS and I can never thank them enough for nursing me back from the operation. I am a taxpayer and like most taxpayers don't like paying tax but every penny I give in taxation is absolutely value for money if it goes towards the service I received at ward c32 and Sunderland Royal. I can never be more grateful.
Visited Colorectal cancer services on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Staff worth there weight in gold
Rated 5 stars out of 5
by Robert Paul Barrow - Posted on 12 May 2024
Arrived with chest pains. From ambulance staff to all staff that helped with my care at the the hospital including porters. The care I received was excellent throughout. They were very professional and polite keeping me informed with everything that was going on and answering any queries i had asked. I would like to thank each and everyone yous do an amazing job . Thankyou
Visited Don't know on May 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Above and beyond!
Rated 5 stars out of 5
by Rebekah and Logan - Posted on 13 April 2024
I honestly can’t thank the staff enough, they have been absolutely brilliant with my one year old son and I. Friendly, caring staff who have made us both feel so welcome. Ward f64 I hope you know you’ve made a real positive impact on our experience and our life, I cannot thank you enough, to each and everyone of you, thank you!! My son is now feeling so much better and back to his cheeky little self. You guys are amazing, what a lovely team!!!
Visited Children's & Adolescent Services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Terrible if you need urgent treatment
Rated 1 star out of 5
by Des - Posted on 02 May 2024
Terrible treatment recieved by Sunderland Royal hospital today. I needed urgent help. I went to the A&E due to severe arm pain on the verge of passing out. I had jaw pain and pins and needles in the other arm. I was transferred to urgent medical care where I waited 3 hrs and when finally seen, was seen by a nurse who didn't examine me, didn't take blood pressure. Gave me a prescription for codeine and said I would have to see a gp. When I complained that my pain was severe and I wouldn't be able to get home she reluctantly gave me two codeine tablets. When I complained that I wasn't happy with my treatment. She got a colleague to support her and he told me A&E wouldn't help me and I would be discharge if I went back in. When I left the A&E, I almost passed out with pain and barely got home on the bus. I am utterly disgusted with my treatment from the nhs, I wasn't even examined.I still have severe arm pain and the codeine is having no effect. Disgusting service and I expect better
Visited Accident and emergency services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Urology
Rated 1 star out of 5
by Steven - Posted on 08 April 2024
Always had good service here until today I can’t mention the dr as the review won’t be published otherwise, very rude dr did not listen at all. Thinks he knows everything as he’s done his studies maybe needs to work alongside the senior drs that are at the urology much more care and attention with them. seems like he was straight out of medical school did not make any sense, kept diverting away from question on hand, gave me 5 mins of his time then said he needs to get on with his clinic, when I was still asking questions that worried me, Not good from patient point of view, waited months for the appointment as well, to be discharged and fobbed off that it’s back pain affecting the area. Additional Training required, and a people skills course would be recommended
Visited Don't know on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Vincent jefferson - Posted on 22 April 2024
I was admitted to A+E on Thursday 18th April I was seen immediately the staff were absolutely fantastic they basically saved my life I want to thank the nurses and doctors so much I was eventually diagnosed with stomach cancer
Visited Accident and emergency services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Good quality experience
Rated 5 stars out of 5
by Jeremy - Posted on 30 March 2024
Having ended up in ENT ward c33 from A&E I would like to thank everyone who was part of my care I cannot fault it or anyone I have never left a review but with all the negativity around the NHS this has been a positive experience
Visited Ear, Nose & Throat on March 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Amazing care, fantastic staff
Rated 5 stars out of 5
by Barbara - Posted on 25 April 2024
Had a short stay on ward e55 earlier this month. Amazing staff who really do a fantastic job, so hard working for their patients. I really appreciate everything that has been done for me. Keep up the great work everyone, you're doing the nation proud!
Visited Don't know on March 2024
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust