St Peter's Hospital
Guildford Road, Chertsey, Surrey, KT16 0PZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrific secondary cardiac rehab
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Following a heart attack and an emergency stent placement, the care team recommended that I participate in the cardio secondary risk management program. This includes a 6 week two days in the Gym program and two afternoon education sessions (holistic: food, meds, stress etc). Absolutely excellent program. Without this "on a plate for you" Gym program it is unlikely that I would have got back to being active very quickly. The team that coaches you (perhaps back) into being active is made of exceptionally able and caring staff (cardiac nurses, physiotherapists, exercise specialists etc). It is very individual and you are led through a series of exercise including stretches, resistance training and cardio that is appropriate to your level of heart fitness and medications. You do your exercises as a group, but you have individual levels e.g. your resistance band will reflect your muscle capability or your cardio reps/sets will change with time (you aren't competing) ... so that by the end you are able to independently manage your own exercise routine. In my case there were noticeable improvements in several of the measurable parameters. But that is the not the most important thing. The more important thing is that I became more confident that I could independently exercise - and not be unduly worried and anxious about "troubling" my heart. The rules of the review are that I am not allowed to name or identify staff. In this case that is sad. I thank each and end every member of team that helped me to recover. I am already missing the Gym sessions. I encourage anyone that is referred to the program to grab and run with the opportunity: it will, in my opinion, improve your life.
Visited Cardiology on March 2023
St Peter's Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Sara - Posted on 22 February 2023
As a cardiology day case I was very impressed by the caring, clearly over stretched , staff in this day unit . The doctor on the unit was excellent , from taking the time to explain the procedure to being mindful of my dignity during the procedure .Most of the nursing staff are caring and recognise you as a person rather then a bed number . The whole team should be commended for running an efficient and caring unit .
Visited Cardiology on February 2023
St Peter's Hospital has not yet replied.
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Review titled Super reassuring and attentive staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
I had a gastroscopy today and I chose to not have sedation. I was so impressed by the teamwork from the staff during the procedure, as well as the very attentive and caring interactions with all the staff in the department from the beginning til the end of the appointment. I felt safe and very well looked after, the communication from the doctors and nurses was clear and informative. Endoscopy's are never 'nice' but very necessary, I just want to thank the whole department for making my experience as stress free as possible. Thank you.
Visited Diagnostic Endoscopy on February 2023
St Peter's Hospital has not yet replied.
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Review titled Never use the Birth Reflections Service
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
I have twice been talked into using the Birth Reflections service and each time I came away regretting the complete waste of time. You'd be better off doing almost anything else for yourself - going for a run, having coffee with a friend, taking a nap, seeing a movie etc. For the first session a few years ago, the midwife sat in front of an iPad and just read out a list of times and events. She had not prepared for the session and added no value or advice. For the most recent session, the midwife was initially helpful but then contradicted advice I had been given by the community midwife and the official NHS guidelines (which have subsequently been reconfirmed). In doing so she created a lot of unnecessary stress and effort for me during my pregnancy and meant I wasted even more of my time. Please don't offer this service unless the staff are properly trained and can actually provide proper advice and guidance.
Visited Obstetrics And Gynaecology on January 2023
St Peter's Hospital has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Judy - Posted on 10 January 2023
Staff very helpful and approachable. I think they do an amazing job. Thank you A & E for making my experience stress free
Visited Accident and emergency services on January 2023
St Peter's Hospital has not yet replied.
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Review titled Wonderful service
Rated 4 stars out of 5
by Anonymous - Posted on 30 December 2022
I was seen very promptly following the doctor seeking advice from the maxillofacial consultant. She was so helpful and helped me out tremendously. Thank you for all you do in these tough times
Visited Oral and Maxillofacial Surgery on December 2022
St Peter's Hospital has not yet replied.
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Review titled Waiting for appointment
Rated 3 stars out of 5
by Terry - Posted on 14 November 2022
My gp referred me to see a cardiology consultant for suspective enlarged heart back in August 2022 and I have heard nothing. Tried phoning many times but no answer. This has made this whole experience more stressful and frustrating for me and my family.
Visited Cardiology on November 2022
St Peter's Hospital has not yet replied.
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Review titled Thank you very much
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
I was booked in for a Colonoscopy and was so nervous, it was my first time. Although I was expecting for this to be done in Endoscopy I was directed to the Urology Centre. The whole team were so friendly, kind and reassuring. A very special mention to the gentleman who greeted me and went through all the pre procedure tests and questions. He really did make me feel calm and happy. An absolute asset to the team. And he makes a lovely cup of tea! The procedure was quick and painless. Thank you to everyone. From start to finish the whole team we’re kind and caring and made a very nervous lady feel at ease.
Visited Urology on November 2022
St Peter's Hospital has not yet replied.
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Review titled Superb treatment of Cardiac patient
Rated 5 stars out of 5
by IhadaSTEMI - Posted on 14 February 2023
I had an unexpected Heart Attack (Stemi). A around midnight call to 111 resulted in an ambulance and I was rushed to the operating theatre at St. Peters - they were waiting of me the Ecg had been transmitted before hand. From my bed to completed Angioplasty was less than 90 minutes. The surgeon and team were brilliant. The nursing staff in the ward (Birch ward) were excellent and looked after me very well. I was discharged with appropriate medicines and instructions. I cannot emphasise enough how important it was that I was dealt with quickly and rapidly - and the staff did that well. I am now on the rehabilitation program - attending the exercise component twice a week. Again this is lead by and staffed with excellent people who care about my well being. I am thankful and grateful to all the people who have helped me recover and I hope with their help I will not suffer from another "cardiac incident" again. Thank you very much.
Visited Cardiology on November 2022
St Peter's Hospital has not yet replied.
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Review titled Best care I’ve ever had
Rated 5 stars out of 5
by Mrs. Jacqueline Marshall - Posted on 28 November 2022
We arrived from Somerset to visit family when I became unwell. My husband and I were sent to the Emergency Care Unit where we waited only between 20 - 30 minutes, around 20.00 hrs. The Doctor was extremely kind, she explained her findings after a thorough examination. She gave me antibiotics for a chest infection and didn’t hurry us. I am a retired nurse (which I didn’t mention), so have a lot of doctor/ Patient experience. She was exemplary and very much hope my review will be forwarded to her.
Visited Accident and emergency services on November 2022
St Peter's Hospital has not yet replied.
Information supplied by Ashford and St Peter's Hospitals NHS Foundation Trust