St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Blood Test Department
Rated 4 stars out of 5
by John - Posted on 22 May 2024
was very disappointed with the way I was treated by the front of house booking in staff. .on my arrival at the department I explained that I was sent for an urgent blood test by my local gp because of a sudden renal function deterioration ( I am a kidney transplant patient of 17 years). I explained I didn't have a pre arranged appointment, but my gp had marked the blood test forms as urgent. The front of staff said I couldn't have a blood test without an appointment and said there was nothing he could do from his end or from handheld booking in pc tablet. He advised I go back home and make an appointment. I explained that this test was urgent and my gp advised that the dept should be able to fit me in and showed my blood test form. Again, I was told I would need an appointment and they could not do anything without an appointment. On my way out of the hospital, I noticed my gp had indeed marked my form as urgent and returned to the reception staff to point this out. At this point the member of staff apologised and booked me in on his handheld pc tablet. Why lie to patients that appointments can't be made on the day using the hospitals front of house systems and shouldn't staff be trying to help patients with urgent medical needs be seen to, instead of finding ways to turn them away.. very disappointed with the lack of help and comparison of the blood test department booking in staff.
Visited Don't know on May 2024
Review titled St Albans City Hospital
Replied on 22 May 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I wanted to thank you for the exceptional care my son received for his injured finger at St Albans City Hospital. The professionalism and kindness of your staff, especially the nurse who treated him, were truly appreciated. Her expertise and compassionate attitude made a significant difference. Thank you for your outstanding service.
Visited Don't know on May 2024
Review titled St Albans City Hospital
Replied on 22 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Great experience.
Rated 5 stars out of 5
by Linda Prentice - Posted on 11 April 2024
From the time of admission to leaving I was treated with great efficiency,kindness and excellent care. All the staff were very friendly and informative about every step of my treatment and I would like to say a big thank you to them for making a stressful experience so reassuring.
Visited General Surgery on April 2024
Review titled St Albans City Hospital
Replied on 25 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Exceptional experience due to service provided
Rated 5 stars out of 5
by Ray - Posted on 30 April 2024
My experience today at the hospital was exceptional. The consultant was very good explaining all I needed to know and made me feel very comfortable and confident in his diagnosis
Visited Urology on April 2024
Review titled St Albans City Hospital
Replied on 08 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Blood test Clinic
Rated 2 stars out of 5
by Simon thwaites - Posted on 28 March 2024
The new system to have a blood test really does not work. Residents are confused on attending the clinic (the blood form makes no reference to needing an appointment, simply listing the clinic opening times as always - what a glaring error that is. I attended without an appointment and had to wait two further weeks as a result. I also had then to change my GP follow up appointment, further wasting everyone’s time. While I was there today (on my appointed date) there were people turning up without appointments and generally members of the public were confused. Also, how is it acceptable for my name to be on a screen along with all the others waiting? It’s nobody’s business in the waiting room who I am. Over all a very poor service and an unworkable system. Everyone involved should be embarrassed.
Visited Don't know on March 2024
Review titled St Albans City Hospital
Replied on 08 May 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Blood sample to be taken
Rated 4 stars out of 5
by Beatrice Clark - Posted on 24 March 2024
I made a mistake with the date of my appointment. The person who seemed in charge was sympathetic, very professional, but most of all extremely helpful in making sure I booked another appointment 10 minutes later. I’ve seen this person in action on previous occasions when there was a long queue generally encouraging patients to prepare themselves by getting their papers ready, coats off etc., this was done with great efficiency, and best of all humour. What a star character. Thank you.
Visited Don't know on March 2024
Review titled St Albans City Hospital
Replied on 27 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Beyond outstanding
Rated 5 stars out of 5
by Jo - Posted on 05 March 2024
Today I had day surgery ( guynae) I arrived and was treated like a princess. It was clean and happy and loving and caring. It was the nicest place ever. The hca and nurses and doctors all of them were unbelievable so shocked it felt like I was in a private hospital as my care was of such a high standard I should have paid for it. Wish they done major surgery there a s I don’t want have it anywhere else thanks everyone for today xxx
Visited General Surgery on March 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Brilliant appointment
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Appointment on time - Very kind and understanding staff who made me feel relaxed and comfortable in what could have been an embarrassing and personal appointment - didn’t rush me and answered my questions
Visited Gynaecology on March 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Phlebotomy
Rated 5 stars out of 5
by Philip Reardon - Posted on 29 February 2024
I arrived a week early for my blood test. The staff were so helpful and made me an on the day appointment immediately. I was seen within 5 mins by a caring and kind phleblotamist. I could not have been more happy. Thank you all for your care and kind attention
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Blood appointment management
Rated 5 stars out of 5
by Alistair D Lawrie - Posted on 23 February 2024
Trying to confirm/cancel a blood appointment. That department Blood sciences is not listed, and computerised message could not understand the word 'blood'. And there is no opportunity to leave a message, which rather defeats the aims of notifying of a cancellation. The 'new' system is impersonal and makes no tolerance for elderly and/or non-geeks probably a very high percentage of your users would fall into these groups. This is not a complaint. This Trust has given me an extra 20 years of life by treating several life-threatening illnesses. Good Luck.
Visited Don't know on February 2024
St Albans City Hospital has not yet replied.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust