Southend Hospital - Ratings and reviews
Reviews
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Review titled Paediatric A&E Visit
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2024
I attended the paediatric A&E department with my Daughter this morning and wanted to review the wonderful service we received. All staff were so lovely and obviously working very hard. We were seen in a timely manner and looked after well. Thank you to all the staff working in this department this morning!
Visited Accident and emergency services on April 2024
Southend Hospital has not yet replied.
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Review titled Terrible parking
Rated 1 star out of 5
by Gary Greenlees - Posted on 28 March 2024
If you have to visit Southend hospital you might want to think twice and try and go to another hospital as all the roads around there are permit holders only and the car park is almost always full and many folk just riding around hoping for a space. I got to the hospital today over 30mins before my appointment and had to miss it due to no spaces becoming available.Many of the resident only spaces didn't have cars parked in them as most of the residence have driveways.
Visited Ophthalmology on March 2024
Southend Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I had my first mammogram this morning. I was so scared and nervous. A lovely lady carried out my mammogram she was really gentle and talked me through all of the steps putting me at ease. She is a real asset to the NHS
Visited Breast cancer services on March 2024
Southend Hospital has not yet replied.
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Review titled Horrible Experience
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
They seem to have moved A&E from a fairly spacious seating area to a cramped side entrance with little seating- on entering with my sick daughter went were confronted with a packed room with many people sitting on the floor - it ooked like something from a third world country. There is no signage for the moved A&E and staff were rude and unhelpful. We waited 5 hours to see a doctor who eventuallynsaw us in an unused toilet! I've had nothing but bad experiences at this hospital for myself and members of my family and would not go back in for any operation. I feel its truly unsafe
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled Timely treatment
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2024
My husband is undergoing chemotherapy for stage 4 cancer. Last Saturday he developed a high temperature and was advised to go to the accident and emergency department. On arrival it took about 20 minutes to be triaged but following triage we were taken through to a private room in majors where he was seen promptly by a senior doctor. The doctor prescribed intravenous antibiotics, a nurse did the cannulation and then administered the antibiotics and took bloods. My husband had a chest x Ray and urine test performed. After the blood results he was discharged with oral antibiotics. We were very impressed with the care we received.
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled Unprofessional and rude
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
I approached the conversation intending to get some guidance I was met with rude and snappy receptionist at the Oral Surgery team on 19.03.2024 14:00pm. I am disgusted and appalled at the rudeness.
Visited Oral and Maxillofacial Surgery on March 2024
Southend Hospital has not yet replied.
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Review titled Good service & kind staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2024
I brought my mother in having had a nasty fall. Apart from checking in, which involved a long standing queue, the service was good with very kind staff.
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I attended the Gynaecology department today and was very impressed with the quality of service. The consultant was very attentive ( put his pen down ) very important, and listened to my concerns. He was knowledgeable about my condition, and my treatment options, and explained these well to me. The healthcare assistant was fantastic ( its a shame I can’t name her as she deserves a compliment) . She was so very person centred and reassuring. She too was knowledgeable about my condition , sharing information with me to support me to make an informed decision. I felt a bit anxious about a procedure discussed, and both were very supportive, not rushing or pressurising me into anything, advising I could take time to consider how I wanted to proceed . She helped the consultant explain in simple terms their recommendations, and they did not rush me at all, checking if I had understood the details of the consultation and my treatment options. I had every confidence that they understood my condition and how best to treat it. I left the department feeling listened to and reassured about my condition and how best to treat it. I can’t praise these two enough they were just fantastic.
Visited Gynaecology on March 2024
Southend Hospital has not yet replied.
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Review titled Terrible admin - impossible to contact
Rated 4 stars out of 5
by Philip Carter - Posted on 25 March 2024
The eye unit is brilliant, I have nothing but praise for the nurses & specialists there. However, contacting the unit is almost impossible. No- one ever available to answer phone. Been like this for over a year. I had a pre-op appointment 15 March 2024 when it was decided to cancel laser surgery until July, rather than as originally arranged on the 27 March. Today (25 March) I got SMS reminding me of surgery on 27th! Impossible to get through to Opthalmy to say it had been cancelled, & the Southend general appointment line can't cancel surgery. A valuable slot will be wasted through no fault of my own. Unfortunately I am away from Essex now, otherwise I'd have driven in to the unit to confirm the cancellation myself. Brilliant eye care let down by on-going admin / contact issues
Visited Ophthalmology on March 2024
Southend Hospital has not yet replied.
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Review titled Terrible female GP
Rated 1 star out of 5
by Elizabeth Walker - Posted on 25 March 2024
She gave me the most painful internal examination on a dirty bed had old screwed up paper on it. She didn't use any kind of jelly on speculum and rammed it in as hard as she could. I had been sent by 111 doctor to get an ultrasound this didn't happen. She rang gynaecology and was told to take swab she refused and told me to see gp on Monday!
Visited Accident and emergency services on March 2024
Southend Hospital has not yet replied.